Nakierra Bailey

Motivated and customer-focused professional with strong experience in providing solutions via phone, chat, and email. Skilled at navigating multiple systems, analyzing problems, and delivering excellent customer experiences. Known for critical thinking, adaptability, and collaborating across departments to resolve escalated concerns. Ready to contribute to a team-driven, fast-paced environment.

Customer Support Specialist at Ciox Healthcare (2024-12 – Present)

• Provide customer solutions via phone, chat, and email, ensuring accurate, friendly, and timely support.
• Use multiple software tools to research account issues, investigate order status, and resolve escalated concerns.
• Maintain professionalism and positive attitude in all interactions.

Customer Service Representative at Continuum Global Solutions (2023-08 – 2024-12)

• Conducted virtual patient intake via phone, verifying demographics, medical history, and insurance information with accuracy and confidentiality.
• Met or exceeded performance metrics related to call handling, quality assurance, and customer satisfaction.
• Communicated effectively with patients, providers, and pharmacy reps to resolve concerns.

High School Diploma – Shannon High School