Nalani Jones

Administrative and customer service professional with 6+ years of experience across office administration, accounts receivable, collections, hospitality, sales, retail, and operations. Skilled in document management, permitting support, inspection coordination, customer relations, cash handling, inventory, and team support. Organized, dependable, and detail-oriented with strong communication and problem-solving skills.

Executive Assistant - Rali Electric LLC - Apopka, FL

(2025-02)

• Assist with permit applications, required documentation, and administrative records to support project operations.
• Coordinate and call in inspections and help track inspection-related requirements and scheduling.
• Manage accounts receivable activities, including monitoring outstanding balances and maintaining accurate payment records.
• Conduct customer collections and follow up on outstanding accounts to support timely payments.
• Provide day-to-day administrative support and maintain organized project and company documentation.

Customer Service Representative - ResortOptions International - Orlando, FL

(2026-01)

• Conduct outbound calls to qualify timeshare owners and schedule follow-ups with prospective customers.
• Maintain accurate call notes and customer records to support effective team handoffs.
• Prepare targeted customer communications explaining services and tracking responses.
• Recommend customer-service improvements that support loyalty and a positive customer experience.

Customer Service Representative - InMotion - Orlando, FL

(2025-12 - 2026-01)

• Customer service responsibilities as listed on the source resume.

Customer Service Representative - Hywaze Smoke Shop - Orlando, FL

(2025-09 - 2025-12)

• Maintained electronic inventory and monitored stock levels to reduce stockouts.
• Met individual sales goals through customer engagement and product recommendations.
• Adjusted pricing and discounts to support inventory turnover and margins.
• Maintained inventory lists, tracked daily sales, and supported store revenue goals.
• Balanced cash drawer and reconciled register totals at shift end.
• Maintained a clean, organized, and customer-friendly store environment.

Sales Associate - Momentum Solar - Orlando, FL

(2024-05 - 2024-07)

• Consistently met or exceeded monthly sales quotas through prospecting and lead generation.
• Educated prospective customers on solar systems, cost savings, environmental benefits, and available incentives.
• Provided customer support throughout the sales cycle and resolved questions promptly.
• Analyzed energy-usage profiles to recommend tailored solar configurations.
• Participated in training to maintain product knowledge and stay current on solar solutions.

Customer Service Associate - Empire Auto Parts - Orlando, FL

(2023-12 - 2024-04)

• Verified parts before dispatch to improve delivery accuracy and reduce returns.
• Maintained sales and transaction records and reconciled daily invoices.
• Coordinated with warehouse and procurement teams to resolve stock shortages and substitutions.
• Used customer follow-ups and status updates to improve service efficiency and communication.

Ramp Agent - Alliance Ground International - Orlando, FL

(2023-04 - 2023-12)

• Coordinated urgent transfers for connecting flights using prioritized staging to support timely passenger connections.
• Monitored equipment performance and documented faults to support maintenance and operational availability.
• Trained colleagues on safe lifting techniques and procedural checklists.

Lifeguard - Holiday Inn Resort - Orlando, FL

(2022-01 - 2023-04)

• Monitored pool activity and adjusted surveillance coverage to maintain guest safety.
• Led swim-safety demonstrations for families and reinforced pool rules.
• Responded to incidents calmly and efficiently while maintaining guest confidence.
• Coached new lifeguards on situational awareness and rescue techniques.

McDonald's Crew Member - McDonald's - Kissimmee, FL

(2020-12 - 2021-12)

• Trained new hires on safety and food-handling procedures.
• Managed cash and POS transactions and reconciled tills accurately.
• Resolved guest concerns while providing friendly, efficient service.
• Improved drive-thru handoffs to support order accuracy and faster customer throughput.

High School Diploma - Osceola County School of Arts (2017-08 - 2021-06)