Nancy Aligwo

Sales and legal intake professional with 10+ years of consultative sales, admissions, and client engagement experience, including 4 years supporting a US based immigration and family law practice. Skilled at turning inbound inquiries and consultations into retained engagements through strong rapport, discovery, objection handling, timely follow up, and confident next step guidance. Comfortable discussing sensitive legal matters with empathy while staying within a non attorney sales and intake role and partnering closely with attorneys.

Experienced with Lawmatics, HubSpot, Salesforce, CRM pipelines, and remote client workflows.

Legal Intake Lead Specialist at Odunlami Law Office (2022-03 – Present)

Own the client intake journey from initial inquiry through consultation, follow up, and signed retainer, creating a professional and supportive experience for prospective clients.

• Conduct 60+ consultations monthly and convert approximately 40 qualified prospects into retained clients.
• Use consultative discovery to understand client needs, identify relevant case information, address concerns, and guide qualified prospects toward the appropriate legal consultation.
• Partner closely with attorneys to evaluate case viability, ensure accurate case categorization, and provide clean, useful handoffs.
• Handle client objections and sensitive conversations with empathy, professionalism, and clear communication while maintaining appropriate non attorney boundaries.
• Develop and refine intake scripts, follow up processes, and CRM workflows that contributed to an approximately 80% improvement in conversion performance.
• Maintain Lawmatics records, pipeline visibility, follow up activity, reporting, and data hygiene to support accountability and revenue tracking.
• Train and coach remote intake specialists on communication, objection handling, empathy, compliance, and performance metrics.

Admissions Counselor, Team Lead & Academic Adviser at Atlantic International University (2016-08 – 2022-03)

Managed high volume inbound admissions inquiries and guided prospective students from initial conversation through enrollment.

• Used consultative selling, needs discovery, and relationship management to exceed enrollment targets and earn promotions to Team Lead and Academic Adviser.
• Handled questions and objections from prospective students, clarified value, and helped prospects make informed enrollment decisions.
• Coached admissions professionals while managing CRM activity, reporting, and prospect engagement.

Sales Development Representative & Executive Sales Representative at Repboom Smart Rider / DAITS AI Ltd (2026)

B.Sc. in Pure & Applied Chemistry – Kaduna State University