Nancy Avalos

Experienced automotive professional with a background in district-level parts and service management, dealership operations, fixed operations, and dealer support. Skilled at working with dealership leadership and service and parts departments to improve operational performance, customer satisfaction, profitability, and execution of manufacturer programs. Strong relationship builder with experience communicating across dealership and corporate environments, identifying performance opportunities, developing action plans, and helping teams achieve business objectives.

Well suited for a remote automotive position involving dealer support, fixed operations consulting, performance management, customer experience, training, or corporate field operations.

Senior District Parts & Service Manager - HONDA - Alpharetta Ga

(2016-06 - 2026-04)

Supported Honda dealership parts and service operations within an assigned district or territory.

• Worked directly with dealership owners, general managers, service managers, parts managers, and other leadership personnel to address operational needs and performance opportunities.
• Evaluated dealership fixed-operations performance and helped management teams develop strategies to improve results.
• Consulted with dealerships regarding service operations, parts performance, customer satisfaction, retention, and overall business effectiveness.
• Reviewed dealership performance indicators and identified opportunities for operational and financial improvement.
• Developed and communicated action plans designed to strengthen dealership execution and accountability.
• Built productive relationships between dealerships and manufacturer/corporate operations.
• Assisted dealership personnel with manufacturer programs, policies, processes, and performance expectations.
• Helped resolve dealer and customer concerns while maintaining strong professional relationships.
• Supported continuous improvement initiatives across parts and service operations.
• Communicated effectively with multiple dealerships and stakeholders while independently managing priorities and responsibilities.
• Provided coaching, guidance, and business support to dealership management teams.

Associate Degree - DeKalb Community College Clarkston Ga.