The Angeles Clinic and Research Institute, Los Angeles, CA 4/2021- Present
Physician Practice Coordinator
- Answer high volume of calls
- Schedule and confirmed all appointments
- Physician Practice Coordinator to 3 doctors
- Check in and out patients and collect co-payments
- Verify that patient’s demographic and insurance information is accurate
- Maintain a professional relationship and communication with the doctors and other assistants at various locations
- Surgery scheduler
- Established and maintained professional relationship with surgery centers and their staff
- Process and track referrals and authorizations for various insurance types
- Provided patients with medical referrals through various media (i.e. via e-mail and hard copy) • Work closely with the nurses to facilitate that all lab and radiology orders are entered in a timely manner
- Explain policies, procedures, and services to patients using administrative knowledge
- Practice infection prevention standards in all departments The Angeles Clinic and Research Institute, Los Angeles, CA 11/2021- 4/2021 Senior Patient Service Rep
- Register between 60-75 patients
- Check in patients for the lab, infusion center, and all office visits
- Verify that patient’s demographic and insurance information is accurate
•Verify that all medical forms are up to date (i.e. General consent forms, PHI, HIPPA)
- Prioritize, and route all incoming phone calls
- Ensure customer satisfaction by answering telephones and questions patients may have • Collect patient payment and co-payments
- Accountable for daily revenues
- Obtained prior authorizations for MRI’s, CT scans, and PET CT’s
- Assist the radiology department with scheduling
- Delivered high quality customer service
