Associate at Eddie Bauer (2020-04 – Present)
- Share product knowledge with customers to maximize sales
- Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store
- Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers
- Engage and connect with customers for enhanced shopping experience
Retail Cashier/Returns – Customer Service Department at Ikea (2017-08 – 2020-07)
Moved to Ft. Collins, CO
- Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience.
- Provide an efficient and accurate checkout experience in various areas of the store.
- Offer additional products and services such a home delivery, credit card and IKEA Family
- Resolve customer concerns independently to meet their unique needs and expectations.
- Provide friendly, safe, and efficient car loading and unloading services.
- Manage purchase returns and exchanges and assist with home delivery issues.
Employee Relations Specialist – Human Resources at Citi Cards/Nationstar Mortgage (1994-10 – 2016-03)
- Support Talent Acquisition team in all aspects of recruiting initiatives to include new hire orientation.
- Manage background/fingerprinting process and I-9 e-Verify
- Manage employee referral program.
- Support Human Resources function through interaction with employees and management
- Coordinated and facilitated compliance activities with yearly audits, self-assessment tests and record retention initiatives.
- Managed and maintained multiple internal Human Resources processes – tuition reimbursement, new hire orientation, dispute resolution tracking, workers' compensation, unemployment processing, health/wellness benefits and payroll.
