Nancy Morales

Dedicated dental professional with a strong foundation in dental assisting, adept at supporting a wide range of dental procedures and ensuring optimal patient care. Proven ability to thrive in dynamic, fast-paced environments while collaborating seamlessly with dental teams to enhance workflow efficiency. Recognized for meticulous attention to detail and exceptional communication skills, contributing to positive experiences for both patients and colleagues.

Committed to continuous learning and professional development.

Registered Dental Assistant - High Desert Oral & Facial Surgery

(2022-11)

• Assisted oral surgeons in providing dental treatment to patients, including taking patient medical histories and vital signs.
• Provided chair-side assistance during dental procedures, including passing instruments to the surgeon and holding suction devices.
• Maintained a neat, clean, and organized environment throughout the office.
• Conducted routine maintenance of equipment used in dentistry operations.
• Took digital X-rays of teeth using radiographic equipment.
• Sterilized instruments according to established guidelines and protocols.
• Kept accurate records of dental treatments provide for each patient's visits.

Customer Service Representative/Mentor - Dial America

(2020-08 - 2022-11)

• An effective mentor that was dependable, engaged, authentic, and tuned into the needs of the mentee.
• Provided ongoing top tier customer service, helpful information, answering questions, and responding to complaints.
• Served as the front line of support for clients and customers and helped ensure customer satisfaction with products, services, and features.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Certificate - Dental Assisting - PIMA Medical Institute (2022-03 - 2022-11)

GED - SISD Community Ed (2021-08 - 2021-12)