Nancy Munoz

Dedicated front desk receptionist with strong bilingual communication skills. Proven expertise in patient scheduling and inquiry resolution, ensuring exceptional customer service and accurate record management.

Front Desk Receptionist at Foot and Ankle Center (2009-01 – 2016-05)

• Greeted patients warmly and provided excellent customer service at the clinic.
• Scheduled appointments efficiently using the clinic's management software system.
• Managed patient inquiries and directed them to appropriate staff members.
• Maintained accurate patient records and updated information as needed.
• Handled incoming calls and responded to patient needs promptly and professionally.

Front Desk Receptionist at TSAOG (1999-01 – 2008-01)

• Welcomed patients and visitors with a friendly and professional demeanor.
• Scheduled patient appointments using electronic medical record systems efficiently.
• Assisted with billing inquiries and processed insurance information accurately.

Some College (No Degree) in Business Administration – Palo Alto College