Nancy Overstreet Angell

Coordination of Benefits (COB) Analyst with experience using claims systems and established resources to determine correct coverage primacy and identify potential overpayments.

Reviews

Medicare and commercial claims, applies invoicing rules, and resolves audits while communicating with providers, members, employees, and insurance representatives. Supports recovery efforts by finding ways to improve workflow efficiency and keep cases moving in a timely manner.

Coordination of Benefits (COB) Analyst at The Rawlings Group - renamed Machinify (2021-03 – 2026-08)

• Reviewed [number] claims weekly to verify coordination of benefits and identify coverage conflicts.
• Applied Medicare primacy rules and commercial coverage guidelines to determine correct payer responsibility.
• Communicated with providers, members, employees, and insurance representatives to gather information and resolve claim questions.
• Identified overpayment opportunities and supported recovery efforts using claims system navigation and available reference sources.
• Improved workflow efficiency by seeking process changes that reduced rework and streamlined daily case handling.
• Maintained professional, customer-focused service while supporting timely claim research and issue resolution.

Pharmacy Support Lead at The Rawlings Group - renamed Machinify (2018-01 – 2021-03)

Working with different teams to upgrade check and mail imaging systems, creation of pharmacy support manual, training of current and new employees. Communicating with all team managers effectively about ongoing issues, procedure changes or concerns. Attending meetings to help facilitate an open relationship with all areas in the pharmacy department.

Reviewing employees' work and communicating ways to improve efficiency within the support area. Creating team measurable and goal setting with each team member. Work with Pharmacy Production Manager to discuss issues that would impact production for all clients.

Assist with all pharmacy teams for distribution of investigations and running of reports that show productivity of support team members. Completing research for new client implantations and report findings to pharmacy production team manager.

Pharmacy Support Associate at The Rawlings Group Renamed Machinify (2015-06 – 2018-01)

• Supported client audits by organizing digital and paper records, applying checks to investigations, and resolving claim-line discrepancies.
• Maintained SharePoint logs, tracked appeal and bankruptcy activity, and kept documentation accessible for pharmacy support requests.
• Used Excel, Word, Outlook, and SQL queries to complete lookups, validate records, and prepare support materials efficiently.

Customer Service Representative at New York and Company located at the Outlet Shoppes of the Bluegrass (2014-07 – 2016-06)

• Maintained organized floor stock by sizing merchandise, restocking displays, and supporting sales readiness throughout the store.
• Helped set up new store displays and seasonal merchandise arrangements to keep the sales floor current and appealing.
• Kept dressing rooms clean and organized, creating a tidy shopping environment for customer use.

Customer Service Representative – Specializing in Printing Service at The UPS Store Shelbyville (2013-10 – 2016-06)

• Prepared wide-format blueprints and print orders using copiers, fax machines, and binding equipment.
• Converted customer files into JPEG and PDF formats using Microsoft Word, Publisher, Excel, and Adobe Pro.
• Supported accounts receivable tasks and bank deposits while maintaining accurate store records.

Bachelor of Arts in Education Minor in English – Midway College (2010-05)