Nancy Rivera

Results-driven Clinical Social Worker with 18 years of experience leading complex case management, interdisciplinary care coordination, discharge planning, and utilization management. Proven ability to improve patient outcomes through collaborative, patient-centered care, regulatory compliance, and effective resource management. Committed to advancing quality, operational excellence, and safe transitions across the continuum of care.

Clinician - Yuma Psychology Services - 2180 S. 4th Ave, Yuma, AZ 85364

(2026-05)

Clinical experience providing behavioral health assessment, diagnosis, treatment planning, and psychotherapy services to diverse populations. Skilled in crisis intervention, case management, and evidence-based therapeutic approaches. Committed to delivering compassionate, client-centered care while maintaining compliance with ethical and professional standards.

Founder and Clinical Director - Cactus Heart Counseling LLC - Telehealth and in-person 202 S. 1st Ave, Suite 301B, Yuma, AZ 85364

(2026-03)

Founded and operate a telehealth private practice providing psychotherapy, assessments, treatment planning, and clinical supervision. Deliver evidence-based, client-centered mental health services while overseeing practice operations, clinical documentation, compliance, and client care.

Mental Health Lead, TelePsychology Associate, and Clinical Supervisor - Centurion/Corizon Health/NaphCare - 7125 East Juan Sanchez Blvd, San Luis, Arizona, 85365

(2018-09)

Clinical and operational leader with extensive experience at the Arizona State Prison Complex, providing direct and indirect mental health services, including to veteran inmates. Expertise in suicide prevention, crisis intervention, CBT group design, discharge planning, individual counseling, triage, and higher level of care placements. Skilled in staff training on mental health, diagnostic screening enhancement, SMI evaluations, treatment planning, and access to care.

Proven success in performance evaluations, implementing evidence-based, patient-centered programs, and establishing a social work internship to address clinician shortages.

Faculty Professor and Field Instructor - Arizona State University-Social Work Program - 2020 South Avenue 8E, Yuma, Arizona, 85365

(2021-01)

Clinical educator for master's-level social work practicum students, responsible for ensuring adherence to professional practice standards. Provided supervision on clinical documentation, integrated theoretical frameworks into practice, applied evidence-based modalities, and promoted professional identity development while upholding NASW ethical standards.

Arizona Clinical Director - Telecare Corporation - 1595 S. 1st Avenue Yuma, Arizona, 85364

(2025-04 - 2026-03)

Provided leadership and clinical supervision for the Assertive Community Treatment (ACT) Behavioral Health teams in Yuma and Sierra Vista, overseeing daily operations, staff performance, recruitment, onboarding, and clinical training. Ensured compliance with Arizona regulatory and ethical standards while managing service utilization, resolving member concerns, and promoting effective communication among multidisciplinary teams, providers, and stakeholders. Strengthened evidence-based, recovery-oriented care through clinical education, coaching, and quality improvement initiatives that enhanced staff development and service delivery.

Children's Rehabilitative Services Lead Clinical Social Worker - Yuma Regional Medical Center - 2851 South Avenue B #25, Yuma, Arizona, 85364

(2019-07 - 2023-05)

Outpatient clinical leader in pediatric care delivering integrated behavioral health services for patients with chronic, acute, and terminal conditions. Conducted biopsychosocial assessments, developed treatment plans, and provided individual and group counseling. Led multidisciplinary care coordination to reduce health disparities, implemented prevention strategies, secured grants for patient support services, and conducted program evaluations.

Collaborated with insurance company for continuity of care, engaged in patient advocacy, and established a social work internship program to expand clinical capacity.

Lead Medical Social Worker - Hospice and Palliative Care-Compassus - 2320 South 22nd Drive, Yuma, Arizona, 85364

(2017-05 - 2020-10)

Led hospice social work services aligned with patient care plans, including biopsychosocial assessments, suicide risk screenings, and end-of-life psychoeducation. Facilitated advance care planning, long-term care placements, and memorial coordination. Collaborated with interdisciplinary teams, insurers, and community partners, and provided individual counseling and outreach.

Doctor of Social Work - Social Work - Capella University (2027-12)

Master of Social Work - Social Work - Arizona State University (2018-05)

Bachelor of Social Work - Social Work - Northern Arizona University-Yuma (2010-05)