Nancy Strickland

Results-oriented professional with extensive experience in customer service, multitasking, and teamwork. Proven ability to remain calm under pressure while responding quickly to meet customer needs and resolve problems. Skilled in managing multiple tasks and maintaining positive customer relations. Proficient in customer service and billing, with a friendly and positive attitude.

Senior Medical Biller - USPS - Canton, Ga

(2017-08)

• Case mail for route delivery and pull all mail down from case in order of delivery.
• Prepared packages for route delivery.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Provided efficient and courteous service to customers at all times.

Senior Medical Biller - Resurgens orthopaedics - Atlanta, Ga

(1995-07 - 2016-03)

• Oversaw daily billing department functions including medical coding, charge entry, payment posting, and reimbursement on all accounts.
• Experienced biller for Orthopaedics, Family Practice and OB-GYN.
• Entered CPT codes and patient information into billing software.
• Completed and submitted CMS-1500 forms.
• Followed up with Insurance claims, and maintained aging balance on patient accounts.
• Contacted patients prior to surgery and let them know the cost of the surgery after verifying insurance and collected surgery deposits.
• Maintained records of all payments received from insurance companies or patients.
• Compiled monthly statistics related to collections activity for management review.
• Collaborated with other departments to resolve discrepancies between billings and services provided.
• Responded to inquiries from patients regarding their financial obligations or payment options.