Customer Experience & Complaint Management Leader
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Expert in Issue Resolution, Compliance, and Process Improvement | Driving Client Satisfaction Through Data-Driven Insights & Seamless Solutions
I am a dynamic Client Experience Leader with extensive expertise in Voice of the Customer (VOC) and Complaint Data Analysis. I have successfully unified various lines of business to achieve compliance with internal policies and regulatory requirements. My experience includes leading complaint tracking and policy enforcement at Fiserv, improving client experience through process improvements, and managing global communication strategies at First Data Merchant Services.
I am skilled in advanced technical tools, including SQL, Oracle, and various web development languages.
My relevant education includes an Associate of Science (AS) in Graphic Design from The Art Institutes, Pittsburgh, PA.
