FEMA Customer Service Representative - Randstad/Inktel Contact Center Solutions - Miami, FL
(2024-06 - 2025-10)
- Handled FEMA-related inquiries, ensuring compliance with privacy policies and accurate information.
- Achieved performance targets by supporting team efforts and resolving customer issues efficiently.
- Utilized technology to manage customer accounts, ensuring data accuracy and up-to-date records.
- Demonstrated multitasking skills by managing multiple communication channels and maintaining detail focus.
- Enhanced customer satisfaction by providing timely, accurate responses and referring to appropriate resources.
- Provided attentive customer service by addressing inquiries with empathy and professionalism, ensuring clients felt valued and understood.
Park & Recreation Day Camp Supervisor - Henry County Government - McDonough, Georgia, USA
(2024-04 - 2024-04)
- Led camp counselors in executing diverse activities, enhancing team skills and leadership.
- Designed engaging programs for age-specific groups, improving camper participation and satisfaction.
- Managed daily schedules and budgets, ensuring efficient resource allocation and activity success.
- Ensured camper safety and staff well-being, maintaining a secure and positive camp environment.
- Facilitated effective communication with parents, fostering trust and transparency.
Barista - Starbucks - Locust Grove, Georgia, USA
(2024-03 - 2024-04)
- Efficiently served customers, ensuring order accuracy and fostering repeat patronage.
- Maintained clean, organized workspaces, enhancing team productivity and customer satisfaction.
- Adapted quickly to new brewing techniques, contributing to a diverse menu offering.
- Collaborated to streamline service during peak hours, improving overall customer experience.
- Delivered exceptional customer service by actively listening to customer preferences, resulting in a welcoming atmosphere and increased repeat business.
Deli Clerk - Publix - McDonough, Georgia, USA
(2021-05 - 2023-06)
- Managed deli inventory, ensuring optimal stock levels and compliance with health standards.
- Trained new staff on equipment use, enhancing team efficiency and customer satisfaction.
- Operated deli equipment and prepared custom orders, boosting sales and customer loyalty.
- Streamlined inventory management for deli items, ensuring timely replenishment and reducing stock shortages, resulting in improved customer satisfaction.
- Welcomed customers with a friendly demeanor, providing knowledgeable assistance on menu options and enhancing the overall shopping experience.
- Monitored and recorded daily temperature logs for refrigeration units, ensuring compliance with health regulations and safeguarding product quality.
On-site Mitigator - G4S Secure Solution - Miami, Florida, USA
(2019-02 - 2020-02)
- Ensured security by monitoring CCTV and conducting regular patrols, enhancing safety measures.
- Documented client interactions, providing detailed reports and recommendations for committee review.
- Collaborated with law enforcement during emergencies, ensuring swift resolution and safety.
- Conducted routine inspections of fire systems, maintaining compliance and operational readiness.
- Responded promptly to alarms, investigating disturbances to prevent unauthorized access.
- Demonstrated strong interpersonal skills while assisting clients, fostering a safe environment that promoted trust and compliance.
Human Resource Assistant-Intern - Brown Mackie College - Miami, Florida, USA
(2012-05 - 2012-08)
- Facilitated graduate exits, ensuring accurate documentation and efficient record maintenance.
- Streamlined new hire onboarding logistics, enhancing team integration and resource allocation.
- Supported Resource Management with administrative tasks, optimizing project resource organization.
- Streamlined documentation processes for graduate exits, improving efficiency and reducing processing times significantly.
Youth Mentor Team Leader - Rites of Passage Youth Empowerment Academy - Miami, Florida, USA
(2009-01 - 2020-02)
- Led initiatives to analyze mental health and addiction trends among urban youth, fostering informed interventions.
- Guided high school students in college preparation, enhancing their readiness for higher education.
- Supported at-risk youth by addressing their physical, emotional, and spiritual needs, promoting holistic well-being.
- Acted as a role model by demonstrating positive behaviors, aiding in the development of lifelong healthy habits.
- Facilitated group discussions to boost problem-solving, self-esteem, and leadership skills, yielding measurable improvements.
- Fostered a nurturing environment for at-risk youth, enhancing their emotional resilience and encouraging positive life choices.
Communications Assistant - Hope for Humanity -Horeb SDA French Church - Miami, Florida, USA
(2008-06 - 2013-07)
- Responsible for the drafting and editing of media releases and other communications material.
- Brought in new volunteers to support program and reach additional donors.
- Worked with Marketing, IT, and COO to establish a database platform that reinforces and supports the needs of Marketing.
- Developed creative donation strategies for both funds and needed materials.
