Naomi Aponte

A proactive nursing professional experienced in delivering critical care to neonates, I excel in a fast-paced healthcare environments. My expertise in evidence-based practice allows me to implement strategies that directly enhance care quality and patient safety. Engaging with families, I provide crucial education and emotional assistance, nurturing a supportive care atmosphere.

With a focus on measurable outcomes, I aim to drive improvements in the neonatal unit, making a difference in the lives of vulnerable patients. Results-driven individual with a solid background in both hospitality and healthcare, demonstrating exceptional ability in managing team dynamics and guest relations. Successfully implemented strategies that improved service delivery, achieving a customer satisfaction rate at a leading hotel.

Possesses strong problem-solving skills and a commitment to excellence, actively ensuring high standards are met even under pressure. Eager to leverage unique experiences to create memorable dining experiences and lead a dedicated team.

Nicu cnaa at Golisano Children's Hospital (2024-03 – Present)

• Managed the care of critically ill neonates in a fast-paced neonatal intensive care unit.
• Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients.
• Educated families on the complexities of neonatal care, providing emotional support and guidance throughout the treatment process.
• Implemented evidence-based practices to enhance patient safety and care quality in the NICU.

Hostess at Luminary Hotel (2023-03 – 2024-04)

• Managed reservations and coordinated seating arrangements to optimize flow and efficiency.
• Provided exceptional customer service to create a welcoming atmosphere for guests.
• Collaborated with kitchen and wait staff to streamline service and enhance guest experiences.
• Coordinated special events and large group reservations to ensure an enjoyable experience.

Shift Leader at Jeremiah's Italian Ice (2022-03 – 2023-04)

• Trained and mentored new team members, fostering a collaborative and high-performance work environment.
• Facilitated communication between management and staff, addressing concerns and enhancing team morale.
• Supervised daily operations of the ice cream shop, ensuring high standards of customer service and product quality.
• Managed inventory levels, placing orders as necessary to maintain stock and minimize waste.

Certified nursing assistant - Non-Degree Program (e.g. Course certificate) – Fort Myers Technical College (2023 – 2024)

High School Diploma – RiverDale Highschool (2017 – 2022)