Naomi Caraway

Dynamic and results-driven Manager with over a decade of experience in customer service, food service, and management, consistently achieving a balance between team performance, customer satisfaction, and business objectives. Proven track record of enhancing productivity and streamlining procedures through close collaboration with employees. Adept at strategic planning and organization, with a strong grasp of financial practices for efficient management of monthly and quarterly claims for reimbursable meals.

Skilled in building strong vendor relationships to secure cost-effective products, contributing to overall business efficiency and success.

Food Service Coordinator - Boys and Girls Club of Portage County - Stevens Point, WI

(2024-03)

• Oversaw daily financial transactions such as cash handling, end-
• Collaborated with vendors to secure high-quality ingredients at competitive prices, maintaining budget integrity without sacrificing taste or presentation.
• Streamlined kitchen processes for improved productivity, resulting in increased positive customer feedback.
• Mentored new hires on company policies and procedures, leading to faster integration into the team and smoother workflow transitions.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement in food preparation and customer service skills.
• Managed cost control initiatives through strategic menu planning; offering varied options while maintaining profitability goals.
• Developed creative menus that catered to diverse dietary needs, promoting a more inclusive dining experience.
• Coordinated staff schedules and duties, maximizing efficiency and minimizing labor costs.
• Maintained strict adherence to health and safety regulations, fostering a safe dining environment for customers and employees alike.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Manager - 51 Bar and Grill - Kronenwetter, WI

(2022-09)

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Oversaw food preparation and monitored safety protocols.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Organized special events such as conferences or training sessions for employees.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Recruited and hired qualified candidates to fill open positions.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Coached, mentored and trained team members in order to improve their job performance.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Properly stored all leftover food items after each shift.
• Collaborated with team to deliver timely service of items.
• Followed recipes and customer requests to prepare meals.
• Prepared variety of foods according to exact instructions and recipe specifications.

Guest Service Leader - Kwik Trip Inc - Mosinee, WI

(2016-12 - 2022-11)

• Washed, peeled and seeded fruits and vegetables.
• Assembled and served meals according to specific guest requirements.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Responded promptly to customer inquiries regarding menu items or special requests.
• Assisted in the preparation of food items according to recipes and instructions.
• Set up, restocked and cleaned dining areas.
• Performed variety of duties related to food service.
• Packaged and bagged cooked food and prepared items.
• Cleaned kitchen areas, equipment and utensils.
• Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Replenished condiments at customer tables as needed.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Organized take-out orders for customers who requested them.
• Served meals to customers in a friendly and courteous manner.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Delivered food orders promptly and accurately to guests tables.
• Stocked supplies such as food, dishes, utensils, and cleaning materials.
• Maintained safe food handling practices to prevent germ spread.
• Monitored inventory to keep adequate stock of food items and supplies.
• Maintained order and cleanliness of work areas to conform with health codes.
• Rotated inventory to reduce waste and optimize freshness.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Resolved any issues raised by participants during the training session in a timely manner.
• Assisted with customer requests and answered questions to improve satisfaction.
• Completed day-to-day duties accurately and efficiently.
• Communicated clearly to successfully manage guests' expectations and promote brand loyalty
• Handled cash, charge, and account payments to settle guests' bills

Receptionist - Farmers Insurance - Merrill, WI

(2014-01 - 2015-06)

• Resolved customer complaints in a timely manner while adhering to company policies.
• Ensured compliance with health and safety regulations at all times.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Managed inventory levels by restocking shelves as needed.
• Organized and cleaned lobby and reception areas, fostering strong visual presentation.
• Invited guests to join loyalty programs and special promotions to stay connected.
• Managed customer complaints and rectified issues to complete satisfaction.
• Assisted customers in selecting merchandise based on individual needs and preferences.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
• Computed bills, collected payments and made change for guests.
• Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
• Greeted guests promptly and consistently set professional tone with friendly assistance
• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
• Used clerical abilities to support needs of office staff and back up administrative team members
• Updated and managed digital and physical office records for team
• Answered telephone calls to provide information, take messages and set up appointments
• Supported the work of office staff by providing skilled clerical assistance
• Calculated and quoted insurance rates for customers and noted choices in carriers
• Ran quotes and claims.

Associate of Applied Science - Criminal Justice - North Central Technical College

Phycology - North Central Technical College

High School Diploma - Penn State University