General Manager - Twin Peaks Restaurants - Columbus, GA
(2025-11 - 2026-02)
Assumed full operational leadership of a high-volume restaurant, overseeing all aspects of daily business including staffing, financial performance, and guest satisfaction.
- Managed comprehensive P&L responsibilities, implementing cost-saving initiatives that optimized resource allocation and improved overall margin performance.
- Built and executed team development programs focused on continuous improvement, resulting in measurable increases in staff performance and retention.
- Oversaw full-cycle employee management including performance reviews, disciplinary actions, scheduling, and contract negotiations.
- Directed sales strategy execution that consistently met and exceeded monthly and quarterly revenue targets through team motivation and incentive programming.
- Established robust training frameworks for new hire onboarding and ongoing skill development, strengthening both compliance and productivity.
- Collaborated with regional leadership to align location-level operations with broader organizational goals and brand standards.
- Led recruitment efforts to identify, attract, and retain top-tier talent in a competitive labor market.
- Fostered a high-energy, guest-first culture that drove repeat business and positive brand reputation within the local community.
Kitchen Manager / Assistant General Manager - Twin Peaks Restaurants - Columbus, GA
(2024-01 - 2025-10)
Supported General Manager in all operational functions, gaining comprehensive exposure to full restaurant P&L management and multi-department leadership.
- Directed all back-of-house operations while simultaneously contributing to front-of-house service standards and guest satisfaction initiatives.
- Managed inventory control systems that reduced food waste and improved cost efficiency, directly contributing to improved margin performance.
- Designed and implemented staff training programs for culinary and service teams, improving both skill level and operational consistency.
- Established and maintained supplier relationships that ensured consistent product quality at competitive price points.
- Successfully passed ECOSURE health and sanitation audit with flawless results, demonstrating an unwavering commitment to compliance.
- Developed unique events and seasonal promotions that drove incremental traffic and revenue.
- Managed equipment maintenance schedules and directed repairs to minimize operational downtime.
- Conducted staff performance reviews and implemented disciplinary protocols that strengthened team accountability.
Food and Beverage Manager - AC Marriott - Columbus, GA
(2023-09 - 2023-12)
Led food and beverage operations for a full-service hotel property, maintaining the highest standards of quality and guest service.
- Developed and delivered ongoing staff training programs that elevated product knowledge, service skills, and upselling performance.
- Managed inventory systems, supplier relationships, and purchasing schedules to minimize spoilage and maximize cost efficiency.
- Analyzed sales data trends to inform purchasing decisions and optimize menu/beverage offerings.
- Coordinated catering services for hotel events and functions, managing logistics from planning through execution.
- Resolved complex guest issues with professionalism and a genuine commitment to satisfaction and brand standards.
Front of House Event Manager - The Manor At 1011 - El Paso, TX
(2022-04 - 2023-07)
Managed full front-of-house operations including staffing, scheduling, payroll, and service delivery for a premium event venue.
- Developed and executed unique events and promotional strategies that consistently drove revenue and elevated the guest experience.
- Maintained strong vendor relationships and ensured supply levels of beverages, décor, and dry goods aligned with event demands.
- Collaborated with culinary team on seasonal menu development and promotional offerings to complement event programming.
- Utilized upselling techniques and strategic service positioning to maximize per-guest revenue.
- Monitored and responded to customer feedback, implementing improvements that directly increased satisfaction scores.
Manager - Union Draft House
(2019-12 - 2021-08)
Oversaw all daily operations including staff scheduling, customer service, and inventory management for a specialty beer and spirits establishment.
- Maintained inventory of 100+ beer and liquor SKUs, ensuring product availability, accurate counts, and supplier coordination.
- Led the full hiring and onboarding process, building a reliable team culture during a challenging operational period.
- Developed key supplier and customer relationships that supported long-term business growth and loyalty.
- Identified operational inefficiencies and implemented process improvements that reduced waste and improved throughput.
Marketing Manager - Twin Peaks Restaurants
(2018-07 - 2019-07)
- Designed and executed marketing campaigns that elevated brand awareness and drove measurable increases in guest traffic.
- Collaborated with business development and operations leadership on cross-functional promotional initiatives.
- Leveraged market trend data and audience analytics to refine messaging and improve campaign targeting.
- Developed a professional network of local partners and vendors that expanded business development opportunities.
Key Manager - Twin Peaks Restaurants
(2017-07 - 2018-07)
Supported senior management in scheduling, administrative operations, and team oversight during high-volume shifts.
- Trained team members on upselling strategies, customer service standards, and operational procedures.
- Maintained operational efficiency and service quality during peak business periods.
- Cross-trained staff across multiple roles, improving flexibility and overall team performance.
