Naomi Nganga

Accounts Payable Operations Business Partner with 10+ years of experience supporting North America and Latin America within a global finance organization. Combines hands-on execution with strong analytical skills to resolve complex invoice and payment issues, improve processing flow, and support operational efficiency. Trusted by vendors and cross-functional teams for reliability, responsiveness, and practical solutions.

Accounts Payable Operations Business Partner (AP Specialist)

(2015-08)

• Support end-to-end accounts payable operations for Latin America, including performance management, stakeholder engagement, and complex issue resolution
• Provide targeted operational support in North America across administrative and account coordination activities, including check requests, invoice-related processes, and UPS account management.
• Lead resolution of complex invoice and payment issues, including those requiring cross-functional coordination and compliance consideration
• Collaborate across Accounts Payable Services and cross-functional stakeholders—including sourcing, purchasing (buyers), finance (including tax and company control), treasury, and operations—within a global finance organization
• Support performance management by monitoring KPIs, identifying gaps, and working with stakeholders to improve operational outcomes
• Participate in governance and internal AP collaboration forums, contributing to performance discussions and continuous improvement initiatives
• Manage competing priorities in a high-volume environment, ensuring timely resolution of critical issues
• Support invoice automation initiatives and vendor onboarding
• Analyze invoice and payment data to identify trends and support process improvements
• Coordinate with external logistics partners and internal stakeholders to manage UPS account setup, resolve shipment-related issues, and support reporting and process alignment

Purchasing Card & Corporate Travel Card Administrator

(2010-01 - 2015-07)

• Administer corporate travel and purchasing card programs, ensuring compliance with audit and policy requirements
• Reconcile transactions and monitor account activity to maintain financial accuracy
• Train employees on expense processes, card usage, and policy adherence
• Conduct audits and resolve compliance issues in coordination with HR and internal teams
• Manage card issuance, credit limits, and account maintenance

Travel & Expense Auditor (US & Canada)

(2008-07 - 2009-12)

• Audit high-volume travel expense reports to ensure compliance with company policies
• Verify documentation and ensure accurate cost allocation
• Resolve discrepancies and support timely reimbursement processing

Bachelor of Science - Information Systems - Texas Woman's University