Naphtali

Customer-focused Customer Service Representative with experience in healthcare, technical support, and remote customer service. Skilled in resolving customer inquiries via phone, email, and chat while maintaining professionalism, empathy, and accuracy. Experienced in insurance claims support, documentation, data entry, and CRM systems. Strong communicator with excellent problem-solving skills and a commitment to delivering exceptional customer experiences.

French Bilingual Customer Service Representative - Scan Health - Remote, United States

(2025-11 - 2026-06)

• Review insurance claims for accuracy and compliance.
• Assist clients with coverage, benefits, and policy inquiries.
• Verify eligibility and process pre-authorizations.
• Resolve billing and claims issues with healthcare providers.
• Maintain HIPAA compliance while handling confidential information.

Customer Service Representative - Circle Wave LLC - United States

(2024-04 - 2025-07)

• Supported customers through phone, email, and live chat.
• Resolved inquiries, complaints, and service requests efficiently.
• Maintained accurate customer records and documentation.
• Managed multiple customer interactions while meeting quality standards.

Freelance Technician - ESST SARL

(2021-02 - 2022-11)

• Provided technical support during installations and maintenance.
• Assisted customers with system operation and troubleshooting.
• Documented service activities and technical interventions.
• Delivered professional customer service throughout each assignment.