Customer Service Representative at LCR Leathers (2025-04 – Present)
- Answer phone, email, and chat inquiries or help customers in person
- Build and maintain relationships with customers and clients through regular communication and follow-up
- Provide product information, support and after-sales service to customers
- Guide buyers on sizing, custom options, and complementary accessories
- Experienced with POS systems to make sales and exchanges
- Receiving merchandise in the store's inventory system before displaying new items
Assistant Manager at Big 5 Sporting Goods (2024-02 – Present)
- Successfully managed the day-to-day operations with up to 10 employees.
- Customer service, greeting customers, answering questions about our products, assisting with purchases; selling Fishing and hunting licenses, selling firearms and ammo. Returns and exchanges. Resolving any customer complaints. Maintaining positive customer relationships.
- Ensuring that employees are following the business policies.
- Carrying out training for new staff.
- Evaluating employee performance.
- Taking disciplinary actions when needed in a professional and coaching manner.
- Truck unloading and accepting merchandise on the system.
- Assisting in inventory management, stock replenishment, and merchandising activities to maintain optimal store presentation.
- Preparing weekly schedule using Kronos.
- Opening and closing the store. Cash handling properly, counting safe and making midday and closing deposits.
Manager Trainee at Big 5 Sporting Goods (2023-09 – 2024-02)
- Training on supervising daily activities, developing action plans and ensuring performance.
- Train on learning management skills, such as opening/ closing the store. Managing staff and learn merchandising skills.
- Customer Service; assisting customer around the store with merchandise and/or any complaints the customer may have.
- Unloading truck and setting merchandise out on the sales floor
- Assisting store manager with day-to-day operations.
Store Manager at Madrag (2022-06 – 2023-08)
- Meet sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent customer service
- Hiring and training staff based on the company standards
- Work with Kronos organizing schedules and running payroll
- Organize and receive new merchandise in the store inventory system (KWI)
- Implement safety procedures
- Track and increase sales to meet company goals
- Work on sales floor, merchandising and constantly changing the store visuals to increase sales
- Respond to customer questions, concerns and complaints
- Travel to different store to help with merchandising and visuals
Operations Manager at Madrag (2021-03 – 2022-06)
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Team Leader – Key Holder at Madrag (2020-07 – 2021-03)
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Optimized customer support by establishing collaborative service environment.
- Assisted with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Retail Sales Associate at Madrag (2020-02 – 2020-07)
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Optimized customer support by establishing collaborative service environment.
- Assisted with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Retail Sales Associate/ Freight Associate at Kohl's (2019-11 – 2020-01)
- Greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers and managing financial transactions.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Maintain an orderly appearance throughout the sales floor by recovering the merchandise.
- Introducing promotions and opportunities to customers.
- Utilizes and adhere to Company Best Practices when unloading merchandise, fixtures and supplies from trucks and when stocking or moving these items to designated appropriate selling floor or stockroom areas.
- Prep merchandise for the merchandising process by ensuring merchandise is sorted and staged appropriately.
- Removes merchandise from cartons, and packaging, places merchandise on proper hanger, verifies price ticket information and tickets merchandise as required Applies appropriate EAS tags to merchandise according to Loss Prevention guidelines.
- Prioritizes hanging/processing of ad merchandise and new receipts.
- Follow Company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
- Maintains all Company stockroom capacity and organizational guidelines, including recovering the dock at the end of each shift.
- Properly loads merchandise, fixtures and/or supplies onto trucks for transfer or return.
- Check in and processes direct shipment of merchandise, fixtures and supplies for the selling floor stockroom areas. Assists selling department Associates and management in moving merchandise and fixtures on the selling floor or between the selling floor and stockroom areas.
- Assists with assembling fixtures and furniture when needed.
- Checks for seal discrepancies and misdirected shipments and reports discrepancies to Supervisor.
- Assists with price changes, USA counts and uses Radio Frequency scanners as needed.
Temporary Associate – Customer Service at JC Penney (2019-07 – 2019-08)
- Provided top of the line customer service by anticipating customer needs, demonstrating care in all interactions, and actively identifying offers that would benefit the customer and result in sales for the company.
- Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
- Accurately performed cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintained the sales floor by restocking shelves and displays, updating pricing information and completing inventory; supporting management
- Supported opening and closing store activities and events when needed.
- Provided customer support to all areas, ensuring departments are fully stocked and operational while remaining current with all updated products and items.
- Assisted regular store personnel when needed, including working regular and extended shifts in the store as part of seasonal position.
Temporary Associate – Customer Service at JC Penney (2018-10 – 2018-10)
- Provided top of the line customer service by anticipating customer needs, demonstrating care in all interactions, and actively identifying offers that would benefit the customer and result in sales for the company.
- Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
- Accurately performed cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintained the sales floor by restocking shelves and displays, updating pricing information and completing inventory; supporting management
- Supported opening and closing store activities and events when needed.
- Provided customer support to all areas, ensuring departments are fully stocked and operational while remaining current with all updated products and items.
- Assisted regular store personnel when needed, including working regular and extended shifts in the store as part of seasonal position.
Administrative Assistant/Receptionist at Castillo & Castillo Lawyers Office (2013-06 – 2014-07)
- Provide support to staff by helping coordinate and implement day to day activities
- Provide support to executive assistant and attorneys.
- Assist with maintenance of facilities.
- Filing of documents.
- Greet clients and visitors and answer visitors inquiries
- Answering and routing incoming calls o a multiline telephone system
- Scheduling and routing clients and visitors
- Maintaining and scheduling conference rooms
- Maintenance of the waiting area, lobby and restrooms
- Order supplies
- Scan, photocopy, fax and file of documents
- Collecting and routing email, mail and hand-delivered packages
