Call Center Representative - Nyc 311 - Brooklyn, NY
(2023-04)
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Maintained strong call control and quickly worked through scripts to address problems
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Associate - Access-A-Ride - Brooklyn, NY
(2022-11 - 2023-01)
- Support customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Follow policies and procedures to meet or exceed established performance requirements
- Improve customer service wait times to mitigate complaints.
Cashier - Century 21 Dept Store - Manhattan, NY
(2019-09 - 2020-03)
- Delivered high level of customer service to patrons using active listening and engagement skills
- Processed sales transactions to prevent long customer wait times
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Answered product questions with up-to-date knowledge of sales and promotions
- Adhered to company initiatives and achieved established goals
- Engaged positively with each customer, providing professional and polite support for sales and service needs
Warehouse Worker/Package Handler - UPS - Maspeth, NY
(2015-10 - 2015-12)
- Assisted designated driver for day with substantial amount of packages
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Stacked, organized and palletized packages for efficient storage and movement
- Used scanners to track parcel information, condition or receipt
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Sales Associate - H&M Hennes & Mauritz - NY
(2011-03 - 2011-09)
- Operated cash registers
- Refilled floor with clothing in stock room
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered product questions with up-to-date knowledge of sales and promotions.
Pharmacy Clerk - Rite Choice Pharmacy - Brooklyn, NY
(2008-09 - 2010-07)
- Disposed of expired over-the-counter medication and products
- Answered customer questions about prescribed and OTC medications
- Restocked shelves and prepared expired drugs for return
- Counted and balanced cashier drawers
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
