Nasya Jones

Highly organized and customer-focused professional with experience in insurance, customer service, and administrative support. Skilled at managing multiple priorities, maintaining accurate records, resolving complex issues, and building positive relationships with clients and colleagues. Experienced in handling confidential information, processing documentation, coordinating schedules, and providing exceptional service in fast-paced environments.

Recognized for strong communication, attention to detail, problem-solving abilities, and a commitment to accuracy and professionalism. Proficient in Microsoft Office and adaptable to new systems and procedures, with a proven ability to learn quickly and contribute effectively to diverse teams.

Customer Service Representative - Allstate - Lemont, IL

(2026-02)

• Delivers exceptional customer service by assisting clients with policy questions, billing inquiries, coverage changes, and claims-related concerns.
• Builds strong relationships with clients through active listening, professionalism, and personalized insurance recommendations.
• Educates customers on policy coverage, deductibles, exclusions, and available insurance products, enabling informed purchasing decisions.
• Resolves complex customer concerns efficiently, resulting in high levels of customer satisfaction and retention.
• Re-engages with clients to ensure questions were answered and policy needs were fully addressed.
• Processes new policies, renewals, endorsements, cancellations, and policy updates accurately and in compliance with company guidelines.

Dog Bather - Pet Supplies Plus - Plainfield, IL

(2024-05 - 2025-12)

• Safely and confidently handled dogs of various breeds, sizes, and temperaments during bathing and drying.
• Thoroughly washed dogs using appropriate shampoos and conditioners; performed pre-grooming tasks such as brushing, and nail trims.
• Supported a clean, safe, organized bathing area, and ensured all tools were disinfected and ready for use.
• Scheduled and completed appointments efficiently without compromising quality of care.
• Assessed dog's body language to ensure the safety of both the dog and groomer.
• Utilized calming techniques to keep nervous or anxious dogs relaxed during the bathing process.
• Executed physically demanding tasks including lifting, restraining, and standing for extended periods.
• Monitored dogs for signs of skin issues, parasites, or unusual behavior and promptly reported to grooming staff or management.

Volunteer - Chicagoland Animal Rescue NFP - Downer's Grove, IL

(2023-10)

• Confidently handles and restrains animals safely.
• Cleans and sanitizes kennels and litter boxes.
• Distributes food to the animals.
• Effectively administering medication when necessary.
• Engages animals in physical activity.
• Offers comfort and care to animals in distress.

Daycare Assistant - Extraordinary Kydz Learning Center - Plainfield, IL

(2017-05 - 2022-08)

• Developed children's reading skills for kindergarten.
• Assisted in supervising children ranging from infants to six-year-olds.
• Created and implemented daily activities and games to promote cognitive and physical development.
• Provided excellent customer service to parents and guardians.
• Offered emotional support and established a nurturing and caring environment for the children.
• Prepared nutritious meals for the students.
• Sanitized toys, play equipment, and various commonly used items.
• Implemented and enforced safety protocols.
• Ensured a secure environment during field trips.

B.S. - Integrated Health Studies - University of Illinois Chicago