Front Desk Agent at La Quinta (2022-10 – Present)
- Reservations over phone, in person and via computer for guests and provide confirmation information.
- Answer customer telephone calls promptly and appropriately handle needs.
- Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention.
- Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
- Use internal software to process reservations, check-ins and check-outs.
- Issue room keys to guests upon check-in and answer questions regarding proper use.
- Answer multi-line phone system and greet callers enthusiastically.
- Collect room deposits, fees and payments.
Bank Teller at Cadence Bank (2022-07 – 2022-10)
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Individual Provider at State of Washington DSHS (2009-01 – 2022-07)
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Liaised with key accounts to deliver targeted administrative household support.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Assistant Manager of Operations at Advance America Payday Loans
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
