Business Analyst – Channel Sales at Ansell (2025-01 – 2026-01)
- Developed and implemented Power BI dashboards providing executive visibility into channel sales performance and strategic business metrics.
- Automated cross-reference processes and reduced processing time by 60% while improving reporting accuracy and operational efficiency.
- Developed strategic business planning templates supporting executive decision-making and performance management.
Risk Management Lead - Global Operations at Dell Technologies (2018-01 – 2024-01)
- Developed and implemented an enterprise risk management framework supporting a multi-billion-dollar global supply chain organization.
- Designed and maintained Key Risk Indicators (KRIs), Risk Registers, Risk Heatmaps, and executive dashboards to monitor risk. Led annual Business Risk and Control Assessments across global operations.
- Collected, analyzed, and interpreted operational and risk data to identify trends, prioritize mitigation efforts, and support executive decision-making. Presented complex risk metrics and business insights to senior leadership through executive governance forums.
- Partnered with cross-functional stakeholders to strengthen governance, improve compliance, and establish sustainable risk management practices across global operations.
- Performed root cause analysis of operational risk events and tracked mitigation planning through completion.
- Served as ISO 9001:2015 Internal Auditor ensuring compliance with global quality standards.
Project Manager – Training and Compliance at Dell Technologies (2014-01 – 2018-01)
- Designed and Launched Monthly Education Series and Customized Training Program to meet individual and organizational upskill needs for team of 750 global employees.
- Developed executive reporting and performance management processes supporting workforce planning, recognition programs, and operational governance.
- Closed Loop Corrective Action Functional Lead.
- Automated performance metrics, improved visibility into operational performance and reduced manual effort.
- Global Operations Engine & Tableau Rollout Project Manager.
- Managed Governance and Analysis of $27M annual unreturned global parts and write-off. Increased recovery by $2.9M year over year.
Business Analyst – Operations and Compliance Controls at Dell Technologies (2013-01 – 2014-01)
- Designed and automated compliance monitoring tools improving operational oversight.
- Improved $11M annual global labor remittance process and reduced processing time by 60%.
Global Customer Success Manager at Dell Technologies (2011-01 – 2013-01)
- Supported 500+ Global Customers, escalations, and training. Implemented and lead All Star Mentorship Program.
Project Manager – Customer Quality Operations at Dell Technologies (2009-01 – 2011-01)
- Managed customer-facing pro-active field replacement quality issues. Negotiated labor contracts, scheduled labor, and logistics.
Business Analyst – Financial and Operational Oversight at Dell Technologies (2007-01 – 2009-01)
- Automated invoice reconciliation processes and reduced processing time by 80%.
- Managed financial analysis for $4M annual labor spend.
- Improved internal audit processes recognized as "Best in Breed."
Accounting Manager – Accounts Payable & Receivable at Sydcor Enterprises (2004-01 – 2006-01)
- Managed financial reporting, cash flow analysis, accruals, fixed assets, and monthly financial statements.
- Automated Accounts Payable approval processes improving financial controls.
- Improved Dun & Bradstreet rating by 20% through financial process improvements.
