Administrative Assistant at Vilmont Investment Properties (2022-12 – 2026-08)
- Maintained accurate tenant, property owner, vendor, and property records, while tracking rent payments, insurance documentation, outstanding balances and following up on delinquent accounts using our AppFolio property management software.
- Prepared and distributed monthly statements and annual cash flow reports detailing property income and proceeds to property owners.
- Assisted with tenant move-ins, move-outs, and turnovers.
- Reviewed and paid vendor invoices and utility bills while maintaining records of work orders and repairs.
- Processed rental applications by conducting credit checks, verifying income, identification and contacting previous landlords for references.
Night Auditor at Coastside Inn (2018-01 – 2020-03)
- Managed overnight front desk operations, including guest check-ins/check-outs, reservations, room assignments, guest inquiries, and account updates through phone, Booking.com, Expedia and Yardi.
- Reviewed and prepared daily guest ledgers by resolving discrepancies with room/date changes, billing charges and no-show fees to ensure accurate records.
- Conducted nightly financial audits, reconciling cash and credit transactions while ensuring compliance with established accounting procedures.
- Trained new staff on front desk procedures and nightly audits.
Store Manager at The Cats' Inn (2012-02 – 2019-10)
- Managed daily operations of a cat boarding and grooming facility by coordinating reservations, handling customer communications and conflict, ordering supplies and maintaining accurate customer and pet records.
- Supervised employees' daily responsibilities and trained staff on facility procedures, animal care standards, sanitation and safety protocols.
- Managed payroll and developed weekly employee schedules.
- Prepared daily expense reports, reconciling transactions with our payment processing system.
