Natalie Holcomb

I am one whom possesses many skills with a very diverse background. I am hoping to apply my diplomas to many services as well as the skills I have learned to help myself and others grow. With me added to your company I will always bring my best work putting my all into the task given to me.

Desk claim Adjuster - Allcat Claims Service, LLC - San Antonio, TX

(2023-10)

I am a certified desk claim Adjuster adjusting Usaa auto claims for auto customer. I help set up methods of inspection, rentals, tow services, and help with title procurement to help service members processing claims from beginning to end

Quality Analyst - OneTouch Direct - San Antonio, TX

(2023-02 - 2023-10)

I am responsible for analyzing chats and calls, both non-sales and sales to ensure the sales are done correctly and according to company policy. I also engage in coaching the agents once this is done to help develope them to be successful in their roles.

Sales Representative/ Nesting Supervisor - OneTouch Direct - San Antonio, TX

(2019-08 - 2023-02)

I am a sales agent as well as a nesting supervisor for T-Mobile here. Here I can make new accounts..assist with upgrades, add features,and look new for existing customers. I also assist with outbound calling to get new potential customers signed up for a variety of services.

When I have nesting classes I supervise our mentors and new trainers before they hit production. I also help out with our quality doing sales audits, coachings for production, as well as live monitoring the agents. When I was not supervising I was taking calls, chats for potential/existing customers setting up or adding to new accounts.

Customer Service Representative - Carenet Healthcare Services - San Antonio, TX

(2021-06 - 2022-05)

Here I was responsible for working with with CVS patients putting them on the 90day program for their prescriptions and giving them superb customer service with any other concerns they may have about the prescriptions.

Member Service Representative - MCNA Dental - San Antonio, TX

(2020-10 - 2021-05)

Here I am a member service representative assist clients with their health benefits. I was to take calls, help make dental appointment for patients, forward to the claims dept their claims, and find dentist for patients. I was also able to verify coverage with the patients explaining what their plan covered sending patients to the correct department if needbe.

Prepper - Parallon - San Antonio, TX

(2018-12 - 2019-02)

I was to prep the papers in specific order while on some days scanning patient files from different hospital facilities. Some days I would scan the files after prepping before they were indexed into the system before the patient files were sent off to billing and coding if needed. Many days I would alternate between the different task.

NE Loop 410 and Nacogdoches - Server - Ihop - San Antonio, TX

(2018-05 - 2018-12)

Assisted in work the morning, evening, and graveyard shifts assist in customers while cashiering

• 3+ years of customer service

Office Assistant - Worsen School of Social Services - San Antonio, TX

(2017-09 - 2018-05)

Participated in preparations for large conventions

• Assisted managers with meetings, clients, and touring while performing typical office duties.

S.W. 24th Street - Cashier - Our Lady of the Lake Annie B's Cafeteria - San Antonio, TX

(2016-09 - 2017-05)

Assisted customers with orders as well as stocking produce

S.W 24th Street-Office Assistant - Our Lady of the Lake Folk Culture Center - San Antonio, TX

(2017 - 2017)

• Assisted the instructor with classes, client registration and billing for three months
• Assisted the instructor preparing meals for events as well as construction of classes and event planning

Licensed Insurance Adjuster - USAA/Tesla

Bachelor's of Arts - Biology - Our Lady of the Lake University (2013-08 - 2018-05)

High school diploma - Smithville High School (2009-08 - 2013-06)