Natalie Montoya

I am a dedicated and experienced retail manager with skills in store operations, team leadership, and financial management. Proficient in opening and closing procedures, scheduling, cash handling, and inventory replenishment. Seeking to leverage expertise in organizational efficiency and customer service to contribute to a dynamic team environment in a management or customer service role.

I am dependable, hardworking, maintain an excellent attendance record, and am always willing to step in when needed to cover for others.

Assistant Manager - Dollar Tree - Fullerton

(2020-09)

Promoted from Cashier Associate to Assistant Manager after demonstrating strong leadership, organizational skills, and dedication.

• Supervise store operations, including opening and closing procedures, keyholder responsibilities, and ensuring smooth transitions between shifts.
• Manage cash handling processes, including cash register reconciliation, credit card transactions, and ensuring accurate end-of-shift drops with $75 prepared for the next register.
• Assisted with employee scheduling, assist with shift adjustments, and ensure proper staffing to meet operational demands.
• Lead and support team members during shifts, ensuring customer service excellence and efficient task execution.
• Stock and replenish store inventory, maintaining organized and appealing product displays.
• Provide on-the-job training and mentorship to team members, fostering a collaborative and productive work environment.

Cashier Associate - McDonald's - Fullerton

(2015-03 - 2020-07)

• Offering customer service
• Cash handling process, credit card and cash transactions
• Constant customer interactions
• Greet customers warmly and take their orders accurately.
• Answer customer questions about the menu, promotions, or restaurant policies.
• Handle customer complaints or concerns and escalate issues to a manager when necessary.
• Dealt with driver thru and wearing a headset
• Assisted with cleaning
• Input orders into the point-of-sale (POS) system. Communicate effectively with kitchen staff to ensure timely preparation of food.
• Support team members during busy periods by assisting with tasks outside of cashier responsibilities.
• Follow all safety and hygiene standards as outlined by McDonald's policies.

Assistant Manager "3rd Key" - Claire's - Brea

(2006-01 - 2007-09)

• Led and motivated a team to achieve daily sales targets and deliver exceptional customer service.
• Assisted customers with product selection, resolving inquiries, and ensuring a positive shopping experience.
• Oversaw the restocking and organization of inventory to maintain an appealing and efficient store layout.
• Supported management with opening and closing procedures, cash handling, and ensuring store policies were followed.
• Contributed to creating a welcoming and engaging atmosphere for both team members and customers.

Certified Framer/Cashier - Michael's Arts & Crafts - Brea

(2004-11 - 2005-07)

• Managed cash handling processes, including cash register reconciliation, credit card transactions
• Enhanced customer satisfaction by providing tailored framing solutions
• Resolved customer inquiries
• Promoted framing services and upsell products such as additional mats, UV-protective glass, or specialty frames.
• Support sales floor associates when needed, helping with product restocking or customer inquiries.
• Maintain knowledge of store promotions and communicate them to customers effectively.
• Follow safety protocols for handling sharp tools and heavy materials.

General Studies - Brea Linda High School (1999 - 2003)