Legal Operations Coordinator at Huron Law group (2025-11 – 2026-04)
- Own the operational onboarding process for attorneys, ensuring all systems, templates, accounts, and tools are established efficiently and consistently.
- Support workload distribution by coordinating attorney case allocations and transfers, ensuring balanced capacity and operational efficiency.
- Serve as an operational liaison across Legal, Operations, and Client Support teams to ensure alignment, transparency, and seamless execution of workflows.
- Provide ongoing operational support by troubleshooting process breakdowns, identifying root causes, and driving resolution.
- Escalate systemic issues, risks, and improvement opportunities through leadership channels to support continuous operational improvement.
Customer Service Representative at Illinois Tollway (2022-04 – 2025-09)
- Manage high-volume inbound calls while providing accurate information and support related to accounts and services.
- Resolve customer concerns by identifying issues, explaining policies, and guiding individuals through solutions.
- Maintain detailed and accurate records of customer interactions and account updates.
- Communicate clearly and professionally while de-escalating challenging situations.
- Consistently meet performance expectations in a fast-paced, metrics-driven environment.
Youth Worker at National Youth Advocate Program (2020-01 – 2022-03)
- Supported youth development by building positive relationships and encouraging goal-setting.
- Organized and facilitated structured daily activities aligned with program objectives.
- Maintained a safe and supportive environment while managing daily responsibilities.
Child Advocate at Family Rescue (2017-07 – 2019-12)
- Provided support and resources to children and families in crisis situations.
- Assisted with documentation and coordination of services to meet individual needs.
- Supported educational and developmental activities focused on emotional well-being.
Youth Program Participant at Chicago Police Department (2016-06 – 2016-08)
- Participated in community-based initiatives focused on public safety and engagement.
- Assisted in organizing events and collaborating with team members on community projects.
