Clinical Workflow Specialist at Renown Health (2025-08 – Present)
- Analyzed EMR workflows and removed redundant steps, cutting documentation time per patient visit.
- Designed onboarding checklist for new clinical staff that standardized charting practices and reduced errors.
- Ran staff interviews to collect workflow pain points and translated feedback into three policy changes.
- Mapped patient flow across clinic areas using value-stream mapping to identify five bottleneck sources.
- Created weekly clinic throughput reports in Excel highlighting delays for operations leadership review.
- Delivered targeted training sessions on EMR order entry that cut charting rework for nurses.
- Piloted a room-turn checklist that shortened turnaround time between patient visits across clinic.
- Coordinated vendor testing for EMR updates and reported compatibility issues to IT for fixes.
Epic Principal Trainer, Radiant at Randstat Inc. (2023-04 – Present)
- Created unique materials to support training programs.
- Delivered robust training courses via classroom and e-learning programs.
- Provided coaching and mentoring to employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
Epic Principal Trainer, Non - Clinical at Renown Health (2021-05 – 2023-04)
- Delivered support as part of strong training team.
- Learned about groups, intakes, case management and crisis management.
- Helped manage cases and dealt with variety of crisis situations, i.e. downtime policy and procedures, etc.
- Created unique materials to support training programs.
- Led robust Imaging and Diagnostic training courses via classroom and e-learning programs.
- Developed and transitioned E-Lessons into an 'In - Person' class.
- Led team training and implementation of the Baxter Pump upgrades.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Application Support Specialist at Community Medical Centers (2015-04 – 2021-05)
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Installed, configured and provided ongoing configuration management for Nextgen Software custom applications.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Used Tableau to track, maintain and update 50+ trouble tickets per day.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Interacted with clients to resolve issues and answer software-related questions.
- Provided training to end users on new and updated systems and software.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
