Medical Assistant - OPTUM - Middletown, NY
(2024-12)
- Provide clinical and administrative support to physicians and healthcare providers in a fast-paced medical environment.
- Perform patient intake and obtain accurate medical histories, vital signs, and current patient information.
- Perform patient triage and communicate patient concerns appropriately to clinical staff.
- Perform EKGs and assist with diagnostic testing; perform phlebotomy and prepare laboratory specimens.
- Assist with medication administration according to established procedures and provider orders.
- Prepare examination rooms and maintain infection-control and sterilization standards.
- Educate patients regarding procedures, treatment instructions, and follow-up care.
- Maintain accurate patient documentation and electronic medical records.
- Assist with scheduling, insurance-related tasks, medical records, and other administrative responsibilities.
- Communicate professionally with patients, physicians, nurses, and other healthcare staff.
Medical Assistant - GARNET HEALTH - Middletown, NY
(2023-05 - 2024-10)
- Provided clinical support to physicians and healthcare staff during patient examinations and procedures.
- Performed patient intake, vital signs, medical histories, clinical documentation, EKGs, and diagnostic support.
- Performed phlebotomy and prepared laboratory specimens.
- Assisted with medication administration and patient education.
- Prepared examination rooms and maintained equipment and supplies according to infection-control procedures.
- Managed medical records, patient scheduling, insurance information, and administrative responsibilities.
- Provided professional and compassionate communication to patients and families.
Customer Service Associate - GARNET HEALTH PHYSICIANS - Middletown, NY
(2022-02 - 2023)
- Provided professional customer service to patients and healthcare customers by telephone and other communication channels.
- Answered questions regarding healthcare services and resolved customer issues and complaints.
- Processed orders and transactions accurately and provided information regarding available services.
- Conducted proactive customer outreach and documented customer interactions.
- Collected and analyzed customer feedback to identify service issues and opportunities for improvement.
Teacher's Assistant - CENTER FOR DISCOVERY - Hurleyville, NY
(2015-11)
- Provided direct care and support to individuals with developmental and intellectual disabilities.
- Assisted with lifts, transfers, toileting, daily activities, safety, and individualized programming.
- Responded to behavioral and safety situations using SCIP-R crisis-intervention procedures.
- Maintained accurate documentation and communicated client needs to appropriate staff.
Customer Service Representative - PRIVATE ISLAND - Wurtsboro, NY
(2014 - 2016)
- Provided telephone customer service, answered questions, resolved problems, and tracked packages.
- Maintained accurate delivery information and communicated with customers regarding package status.
Phlebotomist - BIOREFERENCE LABORATORIES, INC. - Goshen, NY
(2011 - 2014)
- Provided phlebotomy services at Valley View Nursing Home.
- Drew, processed, packaged, and transported blood specimens according to laboratory procedures.
- Maintained accurate specimen identification and documentation while providing compassionate patient care.
Dental Assistant - ORANGE COUNTY DENTAL - Middletown, NY
(2011 - 2012)
- Assisted dentists during examinations and treatment procedures, including X-rays and routine cleanings.
- Prepared treatment rooms, sterilized instruments, and maintained electronic patient documentation.
Dental Assistant - HAMPTON FAMILY DENTAL - Middletown, NY
(2011 - 2011)
- Assisted with dental procedures, X-rays, routine cleanings, and periodontal charting.
- Prepared and sterilized instruments and treatment rooms and maintained electronic patient documentation.
Clinical Assistant / Lab Technician - HUDSON RIVER COMMUNITY HEALTHCARE - Monticello, NY
(2008 - 2011)
- Performed phlebotomy, specimen processing, vital signs, and EKGs.
- Sterilized laboratory equipment and supplies using an autoclave and maintained laboratory safety procedures.
Medical Assistant - CRYSTAL RUN HEALTHCARE - Rock Hill & Middletown, NY
(1999 - 2008)
- Provided medical assistant support across cardiology, oncology, pulmonology, orthopedics, rheumatology, neurology, and internal medicine.
- Obtained vital signs, performed EKGs, and assisted patients with Holter monitor placement and use.
- Supported physicians and patients across multiple specialty-care environments.
Medical Assistant - ROCKLAND PULMONOLOGY & MEDICAL ASSOCIATES - West Nyack, NY
(1999 - 2000)
- Provided medical assistant support in pulmonology and internal medicine.
- Performed phlebotomy, vital signs, and EKGs and assisted physicians with patient care.
Personal Care Assistant - CRYSTAL RUN VILLAGE - Middletown, NY
(1989 - 1995)
- Provided direct personal care and support, transportation to medical appointments, medication assistance, personal hygiene support, meal preparation, household responsibilities, and community outings.
- Maintained accurate consumer documentation and daily logs.
