Natallie Guzman

• 6 years in operations management 
• 2 years in customer service

Pitney Bowes

· Train and mentor several associates to lead/supervisor level

· Develop strategies to improve department metrics and performance.

· Evaluate the performance of assigned employees (18), delivering positive and/or negative feedback, and addressing concerns.

· Participate in strategic planning and goal-setting for various business functions

· Research methods to improve operations and reduce costs

· Monitor department performance related to several metrics that are reported corporate-wide.

· Manages daily activities of drivers such as performance, dispatching pickups, and deliveries

· Coordinates with full-time supervisor on problem-solving issues on road.

· Collaborates with peers to maintain commit times for UPS store pickups, as well as deliveries.

· Perform general office tasks such as paperwork, typing, and/or use of a computer

· Utilizes Microsoft Office to create reports indicating driver procedures for manager

· Verify and correct timecards with consideration of DOT limitations (GTS)

· Provides excellent and friendly customer service skills

Master's in Clinical Psychology