Retail Sales Representative - Criceket wireless Authorized Retailer - Irondale, Alabama
(2015-06 - 2015-10)
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Selected the correct products based on customer needs, product specifications and applicable regulations.
- Created sales contacts with on- and off-premise accounts.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and the community to promote long term business growth.
Call Center Representative - Wells Fargo Call Center - Homewood, Alabama
(2016-01 - 2016-04)
- Answered an average calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Met or exceeded service and quality standards every review period
Call Center Representative - Insight Card Services LLC - Birmingham, AL
(2017-06 - 2017-10)
- Managed high call volume with tact and professionalism.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Referred unresolved customer grievances to designated departments for further investigation.
