Property Manager - Trails at Lakeside - Indianapolis, IN
- Managed a team on site and overseeing all vendors
- Reviewed and managed all leases, renewals and terminations for property
- Served as point of contact for all vendors, tenants and prospects
- Overseeing construction and remodeling of multiple units on site
- Conducted audits of budgets insuring accounts weren't exceeded
- Monitored maintenance logs daily to ensure completion of orders
- Worked with upper management for marketing and comparisons to competition
- Processed all delinquency and payments made on property
- Organizing all files and meticulous documenting of any complaints and/or happenings
- Managed all ordering of office, maintenance and property supplies
- Created positive relationships with all vendors
- Excellent written, verbal and physical communication
- High level of professionalism at all times with all employees, vendors etc.
- Excellent conflict resolution
- Self Starter and Solution Driven
Retention Specialist - Vinebrook Homes - Indianapolis, IN
- Lead specialist in retention of tenants (lease renewals, inspections, occupancy checks etc)
- Customer to Management liaison
- Calculates renewal rates for tenant retention
- Customer care and support (handles 30-50 disputes and claims via email, phone or in person)
- Drafts leases, renewals, non renewals, addendums etc.
- Appears in court in person and via WebEx
- Fluent in Microsoft Office, Yardi, Salesforce, Zoom
Residential Manager - Kingston Square Apartments (Towne Properties) - Indianapolis, IN
- Residential Manager of 523-unit property
- Handling tenant complaints as well as management of conflict issues within the property (Property Liaison)
- Answering and routing calls/emails to proper individuals
- Scheduling maintenance for repairs, preventative maintenance and improvements
- Completing Indy Rent and Township applications for rental assistance as well as administering proper bulk checks to tenant accounts
- Handling all delinquent tenants and arranging payment plans that satisfies both parties in a timely manner and Processing 30-50 payments daily in office
- Correspondence with attorneys to start and dismiss evictions as well as working with the constable to evict ("Truck Out") tenants
- Distributes and processes applications/recertifications (including Section 8) for prospective and current tenants
- Works closely with Section 8 to process applications and resolve disputes (i.e., compliance visit issues, recertification issues, tenant/client correspondence etc.)
- Fluent in Rent Cafe, Yardi, Microsoft office, Rent Manager
Executive Administrative Assistant/ Property Manager Single Family Homes - Langston & Associate Construction (Residential and Commercial) - Indianapolis, IN
- Setting up banking, email and marketing systems (QuickBooks, Network Solutions, creating marketing materials)
- Works closely with owners and tenants to ensure all needs are met (Maintenance needs, rental terms, Tours etc.)
- Answering and routing calls/emails to proper individuals
- Creating social media material for outsourcing and marketing
- Oversee timelines for contractor's projects to remain in budget
- Distribute and process applications/recertifications for prospective and current tenants
- Preparing budget spreadsheets to reflect bids awarded from contract
Manager/Educator/CSM
(2014-01 - 2021-02)
Previous experience not listed includes adult education, luxury retail management as well as customer service.
