Recoveries Department at Global Lending Services (2022-08 – Present)
- Manage skip recovery and discharged accounts
- Handle highly sensitive and confidential customer information
- Collaborate cross-functionally to resolve account issues
- Perform additional operational assignments as directed by management
Insurance Advocate at Illumifin (2018 – 2022)
- Process claims for life, disability, and cancer insurance policies
- Handle loan processing, surrenders, and policy account changes
- Prepare and review claim documentation for accuracy
- Support payment processing and policy maintenance
- Develop process improvements and mentor new hires
Customer Service / Technical Support at Sitel (2016 – 2018)
- Supported UnitedHealthcare members with claims, benefits, Medicare, and Medicaid inquiries
- Resolved billing issues and service questions
- Provided technical troubleshooting for AT&T wireless, U-verse, DSL, DirecTV, and VOIP services
Technical Support at Denny's Corporation (2013 – 2016)
- Provided technical support for POS systems, KVS monitors, and network equipment
- Entered and tracked performance tickets using Netkeeper and Hughes systems
- Upgraded system RAM, applied software updates, and resolved hardware issues
- Used SQL databases to correct employee time and access records
- Managed user permissions and remote system access
Technical Support at Verizon Wireless (2008 – 2013)
- Supported Active Directory environments, system installations, and disaster recovery
- Led troubleshooting efforts for smartphones, computers, and network services
- Entered Nortel tickets and coordinated with network engineers
- Trained and supervised up to 14 employees
- Recognized for strong problem resolution, teamwork, and efficiency under deadlines
