Access Services Representative Main Registration / Emergency Room
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Over 26 years of experience in patient and health care at leading healthcare facilities. High ability to interact effectively in a supportive manner with persons of all ages and backgrounds. Very strong customer service and patient care skills with the ability to think creatively to solve issues. Strong capability to manage high volume under pressure and work accurately and efficiently. Continuously learn and keep up with current medical trends. Strong team player with emphasis on multitasking.
Access Services Representative Main Registration / Emergency Room - Baylor Scott and White Medical Center McKinney - McKinney (2013-03 -2012-07) - Perform patient interviews to obtain demographic, insurance and financial data required for registering patients - Serves as a liaison between clinical staff and patients with ability to demonstrate critical thinking and effective communication in a high paced environment - Verifies patient eligibility for insurance coverage when applicable - Negotiates payment arrangements and explains consents to patients - Demonstrates ability to manage multiple changing priorities in an effective manner under stressful demands Room Control Coordinator - Baylor Scott and White Medical Center McKinney - McKinney (2012-06 - 2013-03) - Coordinate room assignments and utilization including admissions and transfer within specialty area of hospital - Communicate with physicians and nurses regarding emergency and direct admissions based on bed availability, treatment plan and admission criteria - Coordinates room control and ensure appropriate bed management throughout the day - Maintains communication with Emergency Department, operating room, and inpatient floors - Conducts triage registration within five minutes of patient presenting to the emergency department obtaining medical screening information - Utilizes various types of hospital operating systems such as Allscripts, Medhost, Patcom, and Teletracking Radiology Diagnostic Support Tech / Unit Secretary - Medical Center of Plano - Plano (1999-08 - 2012-06) - Responsible for a broad range of clerical duties including answering phones, taking and routing messages, and greeting and assisting patient and visitors - Utilizes various types of office equipment to include intercommunications system, computer, fax and copier - Proficient in various types of Radiology Information systems including PACS, Synapse, Meditech - Responsible for transcribing doctors' orders and registering patients according to hospital protocol - Assist patients in accurately completing appropriate forms needed for diagnostic test - Monitor large volume of patient check in and check outs - Established new check-out film process which has helped the efficiency of tracking and processing of x-ray films - Maintains majority of x-rays and correspondence of mail outs in Radiology - Assist all Radiology modalities in patient lifting if needed - Trained and assisted new employees as needed Credit Card Services Account Representative - The Associates (1997-05 - 1999-08) - Attend to customer needs beyond the immediate transactions and successfully transitioned the customer to the appropriate source of channel to address needs - Maximized business by credit card application sales - Presented with "Outstanding Service Award" for fastest call time on the phone which help improve call time by 50% - Fully serving each call providing "one-stop service"
Nursing Program - Nursing - Brookhaven
