Nate Burgess

Compassionate and dependable professional with a military and public safety background, bringing extensive experience in crisis response, de-escalation, and supporting individuals in high-stress situations. Skilled in assessing needs, resolving conflicts, and communicating with empathy, respect, and cultural sensitivity. Proven ability to build trust, maintain confidentiality, and collaborate with multidisciplinary teams while guiding individuals toward stability, resources, and recovery.

Recognized for integrity, sound judgment, and a calm, supportive approach in challenging environments. Responded to emergency calls and security incidents, applying nonviolent crisis intervention techniques to support staff and maintain safety in high-acuity behavioral environments. Implemented and continuously improved ship security plans to ensure compliance, readiness, and alignment with evolving maritime security requirements.

ARMED PUBLIC SAFETY OFFICER - Novant Health

(2025-01)

• Respond to emergency calls and security incidents, applying nonviolent crisis intervention techniques to support staff and maintain safety in high-acuity behavioral environments.
• Conduct patrols, monitor access points and surveillance systems, and investigate suspicious activity while producing detailed incident reports.
• Collaborate with law enforcement, emergency services, and clinical teams while providing community assistance such as escorts, visitor support, and on-site aid.

ARMED SECURITY OFFICER - EMERGENCY RESPONSE TEAM - Mano Security Maritime/MSC Cargo and Freight

(2024-01 - 2025-01)

• Implemented and continuously improved ship security plans to ensure compliance, readiness, and alignment with evolving maritime security requirements.
• Monitored and responded to security threats and emergencies (e.g. fire, hazardous materials, theft, stowaways), while managing communication systems and reporting incidents promptly.
• Conducted inspections, risk assessments, and crew training to enforce protocols, mitigate hazards, and strengthen overall safety and security awareness.

ADPE TECHNICIAN - Vectrus V2X - Kuwait/Iraq

(2022-01 - 2024-01)

• Communicated solutions to users in a professional and user-friendly manner, escalating complex technical problems through the Remedy Ticket Submission System.
• Facilitated users with queries related to baselining systems, standalone AIS, or non-secure internet protocol routing network (NIPRNET or NIPR).
• Served as primary liaison for user status inquiries, facilitating seamless communication within the company for information system issues processing.
• Provided initial assessment and recommendations to users within a three-working-day timeframe upon receiving requests for trouble resolution.

IBD-SS Service Desk Specialist - Level 3 - General Dynamics Information Technology - Kuwait/Iraq

(2020-01 - 2022-01)

• Successfully managed shipments and components for all IBD defense systems across multiple regions including Jordan, Iraq, Northwest Africa, Kuwait, and the United Arab Emirates.
• Identified and resolved network and other computer system faults, as well as system errors.
• Developed, revised, and enhanced hardware and software instruction manuals to reflect improvements and updates.

FORCE PROTECTION OFFICER - Triple Canopy/KBOSS - Iraq

(2018-01 - 2020-01)

• Adhered to Area Support Group Kuwait Standard Operation Procedures for installation access, ensuring compliance with Force Protection Condition Delta for goods and vehicles.
• Supervised and maintained barrier systems erected by the US Government to safeguard against unauthorized vehicle access to US Government interests, such as installations and off-post parking spaces.
• Controlled access at entry points for personnel, visitors, coalition forces; conducted vehicle and personnel inspections using advanced screening systems (ion scanners, X-ray, under-vehicle surveillance) and managed military/contractor convoy movements.

DETENTION OFFICER/CONTROL ROOM OPERATOR - Mecklenburg County Sheriff Department

(2016-01 - 2018-01)

• Conducted facility security checks and contraband screenings in a juvenile detention environment, documented incidents, and safely transported residents to appointments while operating secure transport equipment.
• Spearheaded daily activities of more than 500 prisoners, detecting contraband and upholding the detention facility's standards.
• Enforced laws and regulations to maintain the safety of residents with unique security needs, addressing conflicts, fires, and evacuations in a controlled manner as per policy.

SUPERVISOR/DESK SERGEANT/SECURITY ARMED GUARD - Opsec INT - Guyana/Afghanistan

(2012-01 - 2016-01)

• Monitored and secured facilities by inspecting equipment for tampering, operating detection systems, reporting incidents, and coordinating with law enforcement to prevent unauthorized access and security breaches.
• Regulated activities of Police Officer II or Police Officer I that conduct suspect searches and Telephone Operator transmitting and receiving police communication over telephone and radio networks.
• Assumed responsibility for effectiveness and discipline of commanding officers and subordinate staff on duty.

MILITARY POLICE - United States Air Force - Minot, ND

(2008-01 - 2012-01)

• Led security operations for 150 launch facilities (LF) and 15 Missile Alert Facilities (MAF), safeguarding vital assets totaling $3.3B. Ensured immediate response capability and direct security for open launchers and LF's under maintenance.
• Provided security for in-transit Protection Level 1 (PL) weapons movements across an 8.5k sq mile missile field, covering 110 weapons movements and 62 open launchers.
• Responded to Security Incidents and Covered Wagon situations, employing necessary force.

Basic Military Training - Lackland AFB

Security Forces Training - Lackland AFB

Mecklenburg County Sheriff Academy