Nate Hardimon

Task-driven and results-oriented professional with a strong background in project management, customer engagement, and compliance. Skilled in building client relationships, and delivering exceptional service to diverse customer bases. Adept at communicating with both prospects and existing clients, analyzing needs, and providing effective solutions. Recognized for strong decision-making, organizational abilities, interpersonal communication, and persuasion skills.

Courier - Federal Express - Miramar, FL

(2024-03 - 2025-04)

• Deliver packages promptly while providing exceptional customer service to strengthen client relationships and satisfaction
• Engage with customers using persuasive communication to resolve concerns and promote FedEx services
• Organize multiple delivery routes efficiently to meet deadlines

Substitute Teacher - PGCPS - Upper Marlboro, MD

(2016-09 - 2020-06)

• Maintained positive engagement with students, parents, and staff through effective communication and classroom management
• Applied persuasion and interpersonal skills to ensure participation and maintain order

Test Engineer - Prosync Technologies - Ellicott City, MD

(2015-11 - 2016-08)

Analyze system requirements and operation documents, and system descriptions to develop evaluation and test plans and procedures, write and execute test scripts; Report status and results to project team, and other stakeholders

ACS - OnmiPlex World Services - Chantilly, VA

(2012-04 - 2016-08)

Secure Facilities/ SCIF Monitor/respond to alarms and video in accordance with standard operating procedures. Perform limited escort duty for appropriate personnel assuring that they do not come in contact with classified spaces or materials. Identify and apply industry best practices for access control methods

Information Security Specialist - CSC - Annapolis Junction, MD

(2012-05 - 2015-10)

Provide support in a client-facing manner on behalf of Information Systems Security Group (ISSG) in the areas of Continuous Compliance and Monitoring.

Utilize Risk

Management process and NIST methodologies in order to mitigate vulnerabilities. This includes but is not limited to coordinating between departments and frameworks. Utilize PMBOK methodologies to coordinate and provide deliverables to clients. Manage activities associated with compliance and inspection; ensure policy adherence Coordinate, analyze and regulate company's level of effort to ensure effective, timely and symmetrical support is provided, commensurate with corporate and client mission needs. Act as a point of contact for all in-scope information security matters. Track security-relevant, in-scope, non-SLA-able tasking from inception through their entire lifecycle, remaining informed on status, and documenting all phases of work for ready reference by EA Management upon request. Develop work instructions as it relates to ECSA team

Project Management Coordinator - CSC - Annapolis Junction, MD

(2011-01 - 2012-05)

Monitor email alias queue, and retrieve tasking instructions. Provide guidance to Project Management Group (PMG) personnel regarding processes and requirements for Change Request (CRQ) and Task Creation. Create and Modify Change Request and Tasking as required and directed by authorized members of PMG and the PMC Manager.

Input updates and other project-related information as provided by Project Managers (PMs) and Project Integrators (PIs). Observe and follow established processes pertaining to communication between the PMG and PMC. Verify tasking and assign tickets to appropriate personnel.

Maintain budget and account for variances; apply corrective actions if necessary

Queue Coordinator - CSC - Annapolis Junction, MD

(2010-09 - 2011-01)

Monitor, track, and assign Incident and Change Requests. Verify tickets for correct routing and research and reroute incorrectly routed tickets. Prioritize and assign daily work/tasks based on Quality of Service; remaining Service Level Agreement (SLA) times; priority tasking; and first-in, first-out. Escalate problems or tickets to Tier III resolution when required or security violation occurrence. Diagnose problems and resolve problems with the customer via telephone, when possible

Access Control Specialist - Northrop Grumman - Columbia, MD

(2009-12 - 2012-04)

Secure Facilities/ SCIF Monitor/respond to alarms and video in accordance with standard operating procedures. Perform limited escort duty for appropriate personnel assuring that they do not come in contact with classified spaces or materials. Identify and apply industry best practices for access control methods

Certificate - Project Management - Georgetown University

Certificate - Change Leadership - Cornell University

Bachelor of Arts Degree - University of Houston