Nathalie C. Lewis

Creative and resourceful public relations and customer experience professional with a strong background in luxury retail, digital content creation, client communication, and operations. Adept at media tracking, influencer support, and executing brand strategies. Highly collaborative, organized, and experienced in fast-paced, client-facing environments. Passionate about fashion, storytelling, and crafting compelling messages that engage diverse audiences.

Jewelry Consultant / Team Lead - Brilliant Earth

(2022-10)

• Managed daily communication with high volumes of client inquiries, consistently exceeding sales KPIs.
• Guided customers through digital and in-person consultations, enhancing brand experience and conversions.
• Maintained accurate records of client interactions, collateral, and CRM updates in shared systems.
• Provided leadership and mentorship to junior team members, conducted call monitoring, and ensured quality assurance.
• Collaborated cross-functionally to support campaign execution, influencer communication, and inventory flow.
• Conducted market research to inform product positioning and client engagement strategies.

Sales Lead & Content Creator - Luxury in Reach

(2022-02 - 2022-10)

• Supported PR and marketing efforts through social media coverage, trend analysis, and digital content creation.
• Conducted seasonal market research and offered fashion-forward merchandising solutions using color theory and brand tone.
• Managed luxury inventory including samples and resale items; accurately tracked stock and order status.
• Assisted with client gifting ideas, custom styling, and influencer support.
• Provided insight into luxury brand performance, social conversations, and market positioning.
• Helped onboard new team members and upheld training standards.

Operations Specialist / Visual Merchandising - Louis Vuitton

(2020-10 - 2022-01)

• Oversaw all operational processes including inventory control, stockroom organization, and sample flow.
• Led store's visual merchandising implementation aligned with corporate campaign launches and seasonal shifts.
• Assisted with product education, after-sales service, and logistics for in-store events.
• Provided client service excellence and collaborated across departments for execution of in-person client activations.

Hairstylist / Scheduling Coordinator - The Knot Worldwide

(2019-04 - 2020-03)

• Styled 10+ clients daily while managing calendar scheduling for a staff of over 200 employees.
• Maintained product inventory and assessed customer needs with a personalized, professional approach.
• Supported internal culture initiatives through team-facing services that improved participation and engagement.

Visual Lead & Senior Stylist - Drybar

(2017-11 - 2019-07)

• Created high-end styling experiences based on client communication and appearance goals.
• Helped train and mentor new stylists and managed in-store visual merchandising transitions.
• Coordinated promotional product displays and seasonal retail layout changes.

Associate of Arts - Fashion Merchandising - LIM College