Nathalie Shiner

Energetic professional with exceptional experience-enhancing customer service abilities. Constantly seeking new ways to exceed customer expectations through empathetic, personalized service. Detailed-oriented and driven, utilizes organizational tools to achieve mission objectives.

Dental Assistant/Receptionist - Bristow Fountain Dentistry

(2025-05 - 2025-10)

• Treatment room set-up: aligned the necessary treatment hardware with dentists' preferences for each procedure.
• Greeted patients, ensured form completion with MyChart, and checked in with epic, taking special care to make younger patients feel welcome.
• Discussed with the patient the insurance participation and the patient responsibility for prescribed treatment.
• Scheduled appointments and coordinated patient flow in the office.

Wrestling Manager - Orange County High School

(2021-11 - 2024-02)

• Clean mats after practice, 5x/week.
• Assign scorebook duty.
• Wash singlets after use.
• Fill water bottles daily before practice.
• Build trust with athletes and staff through professionalism and respect.
• Communicate with parents and siblings of athletes.

Restaurant Hostess - Bella Cucina Of The Lake

(2020-10 - 2021-11)

• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Took reservations and to-go orders by phone, answered customer questions, and informed them of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Prepared dining room for service by cleaning and organizing tables and placing table settings.
• Managed more than 50 customer calls each day.

High School Diploma - ORANGE COUNTY HIGH SCHOOL (2021 - 2024)

Dental Assistant Program Completion Certificate - Dental Assistant Program - LAUREL RIDGE COMMUNITY COLLEGE (2025 - 2025)