Program Coordinator - Center for Family Services - Camden, NJ
(2022-01)
- Drove full compliance with federal, state, county, and agency regulations by maintaining 100% on-time submission of documentation and audits.
- Protected client privacy by strictly adhering to all HIPAA standards and implementing secure information-handling practices.
- Delivered direct clinical services to a caseload of up to 15 clients, facilitating evidence-based group programming, offering individual and family counseling, and coordinating referrals to community resources.
- Developed and monitored individualized treatment plans and discharge summaries, contributing to improved client stability and a 45% increase in program retention rates.
- Designed and facilitated therapeutic group sessions tailored to client treatment goals, enhancing engagement and behavioral outcomes.
- Fostered cross-functional collaboration with clinicians, case managers, and external agencies to maintain consistent, high-quality service delivery.
- Maintained regular communication with families and external supports to strengthen client progress and continuity of care.
- Led monthly case conferences to review outcomes, identify trends in client progress, and adjust treatment interventions accordingly.
- Assisted the Senior Program Director in monitoring program performance, compliance audits, and quality improvement initiatives.
- Served as acting Program Lead during Senior Director absences, enabling uninterrupted service delivery and staff supervision.
- Engaged in continuous professional development and supervision to maintain current best practices in behavioral health programming.
School Counselor - Freire Charter High School - Philadelphia, PA
(2021-01 - 2022-12)
- Delivered individual and group counseling to students on a regular schedule and via crisis intervention, completing all district-mandated clinical documentation the same day via an electronic recordkeeping system.
- Managed a case load of 12-15 individuals per site while acting as a district resource for school site principals and staff members.
- Consulted with teachers, staff members, and parents to assist troubled students/individuals suffering from serious mental health issues, interacting with all parties in a professional and ethical manner.
- Participated in weekly one-on-one and group supervision meetings, receiving feedback and learning areas for improvement to enhance personal skills.
- Identified agency resources, services, and systems and shared appropriate information with clients.
- Completed all mandated hosting agency orientation sessions, learning policies/procedures and developing collaborative relationships with colleagues.
- Prepared for client sessions by reading case notes and other client-specific research and evaluations.
- Conducted client consultations, coordinated partner agency visits and service delivery, and recorded detailed case notes, assessments, and evaluations.
- Researched best practices for each assignment/project and participated in small group supervision and seminar preparation, including previewing videotapes and documentation.
Diversity & Inclusion Administrator, Community Oral Health Division - University of Pennsylvania - Philadelphia, PA
(2019-01 - 2022-12)
- Provided comprehensive administrative and clerical support to all staff members in the Community Oral Health Division and Penn Dental Medicine Diversity departments.
- Cultivated strong relationships with diversity-driven businesses to foster partnerships and improve brand awareness and reputation throughout the community.
- Traveled to area schools on a rotating schedule to deliver preventive care and conduct home instruction classes for children, interacting with a diverse population of school staff, dental students, and faculty.
- Served as the main office contact while collaborating with the Diversity and Inclusion Director to facilitate relevant processes, prioritize a diversified workload, and develop improvements to office practices/procedures.
Mental Health Coordinator - University Medical Center of Princeton at Plainsboro - Plainsboro, NJ
(2016-01 - 2019-12)
- Assisted with admitting and discharging patients to maximize productivity and efficiency.
- Closely monitored patients and their vital signs, such as heart rate and blood pressure, to deliver the highest level of patient care.
- Carefully observed patient behavior, accurately recorded their conditions, and led them in therapeutic and recreational activities.
- Collaborated with social workers and therapists to discuss cases and deliver appropriate care plans.
- Offered patients crisis planning and intervention services, resulting in significant improvement in all cases.
- Promoted positive external relationships to effectively advocate for clinical mental health issues.
- Analyzed situations and facilitated psychoeducational groups with patients with mental health diagnoses to ensure each patient had the necessary tools to overcome their obstacles.
Admissions Representative - Branford Hall Career Institute - North Brunswick, NJ
(2014-01 - 2017-12)
- Served as the initial point of contact for prospective students and their families, increasing enrollment 37% and surpassing monthly enrollment targets 15+% by creating a positive first impression of the institute.
- Participated in college fairs and social networking events and visited local high schools to promote the institute as a potential continuing/post-secondary education option.
- Gauged academic interests and identified opportunities by communicating with high school leadership.
- Determined eligibility by coordinating and conducting comprehensive interviews with potential students.
- Scheduled and led individual interviews with students and organized regional group information sessions for students, parents, and guidance counselors to continuously promote the institute.
Youth Advisor - Ranch Hope, Inc.
(2013-01 - 2014-12)
K-12 Teacher Assistant - Pleasantville Public Schools
(2011-01 - 2013-12)
Youth Counselor Intern - Boys & Girls Clubs of America
(2010-01 - 2010-12)
Case Manager Intern - Center for Family Services
(2009-01 - 2010-12)
