Nathan Toepfer

Highly organized administrative and operations professional with 10+ years of experience supporting daily business functions in museum, retail, and medical environments. Proven ability to manage schedules, documentation, cash controls, customer communications, and cross-department coordination. Known for reliability, clear communication, attention to detail, and maintaining efficient office workflows in fast-paced settings.

E-Commerce Specialist - Naval Aviation Museum Foundation, Flight Deck Store - Pensacola, FL

(2023-02)

• Manage administrative and operational functions of an eCommerce platform, including product data accuracy, pricing, and inventory coordination.
• Process online and phone orders end-to-end, handling documentation, payment processing, shipping records, and customer communications.
• Maintain and update digital product records (SKUs, images, categories) to ensure data integrity across systems.
• Prepare and distribute weekly email communications and assist with basic reporting and performance tracking.
• Coordinate with IT and web support to document, escalate, and resolve system issues.
• Collaborate with inventory, retail, and administrative teams to ensure consistent information and smooth operations.

Lead Supervisor, Visitor Attractions - Naval Aviation Museum Foundation - Pensacola, FL

(2014-04 - 2023-02)

• Supervised daily departmental operations and staff scheduling for a high-volume visitor attractions program.
• Planned and communicated daily operational priorities, assignments, and procedural updates.
• Managed point-of-sale operations and maintained strict cash-handling, reconciliation, and reporting procedures.
• Prepared and maintained administrative records related to staffing, timekeeping, and payroll support.
• Served as acting Department Manager in the absence of administration, reporting issues and operational needs promptly.
• Responded to emergencies and operational disruptions, documenting incidents and ensuring continuity of service.
• Coordinated with multiple departments to ensure accurate information flow and operational consistency.

Administrative Assistant (Temporary – COVID Response) - Center for Sight - Pensacola, FL

(2020-06 - 2020-10)

• Provided administrative and front-desk support during the COVID-19 pandemic in a medical office environment.
• Maintained and updated medical records in accordance with privacy and compliance standards.
• Managed high-volume phone lines, routing calls and messages accurately to staff and providers.
• Checked in patients, verified information, and supported daily appointment flow.
• Communicated professionally with patients, doctors, and external offices via phone and email.
• Conducted outbound calls for appointment confirmations and information follow-ups.

Bachelor of Fine Arts - Musical Theatre - University of West Florida

Associate of Arts - Theatre - Pensacola State College