Authorization Agent
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I took calls from both customers and contractors, providing customer service, authorizing and denying claims per contract terms.
authorization agent at American Home Shield (formerly Landmark / OneGuard) (2015-07 – 2026-09)
I took calls from both customers and contractors, providing customer service, authorizing and denying claims per contract terms.
Claims Agent at Global Warranty Group (2012-07 – 2014-08)
I handled warranty service claims for various companies with which we we contracted, I lined up contractors, and followed up with both contractors and customers from the initiation of the claim through completion and payment of the contractor tech support representative at WDS Global (2008-08 – 2012-02)
Handled customer tech support calls for various cell and smartphones for Verizon customers phone banker at WELLS FARGO (2007-10 – 2008-06)
Assisted customers with banking transactions and questions over the phone
Phone Surveyor at Clearwater Research (2004-08 – 2007-07)
Conducted over the phone surveys for various commercial and government clients
Cashier at R C Willey (1999-08 – 1999-12)
Cashier at R C Willey (2002-01 – 2004-07)
Bachelor of arts in communications – Boise State University (2002-08 – 2007-05)
High school diploma with honors – Centennial High School (1995-08 – 1999-05)
