Natoiya Hickman

Dedicated and dependable courier and logistics professional with over 23 years of driving experience and extensive background in medical delivery, pharmacy transport, route management, customer service, and independent contract driving. Experienced in specimen transport, pharmacy deliveries, floral logistics, STAT deliveries, and route optimization. Owner of Iaomai Courier Solutions LLC, providing reliable courier and logistics services throughout Texas and surrounding states.

HIPAA certified with strong knowledge of chain-of-custody handling and time-sensitive deliveries.

Owner / Medical Courier at Iaomai Courier Solutions LLC (2026-01 – Present)

• Manage daily courier and logistics operations throughout the DFW Metroplex and surrounding areas
• Coordinate STAT, scheduled, and on-demand deliveries
• Transport medical specimens, pharmacy items, floral products, and general courier shipments
• Ensure HIPAA-compliant handling and chain-of-custody documentation
• Handle dispatching, route planning, customer communication, and scheduling
• Available for local and out-of-state routes

Independent Courier Driver at Sway Delivery Courier Company (2026-01 – Present)

• Completed time-sensitive delivery routes and courier assignments
• Maintained accurate delivery records and customer communication
• Managed route efficiency and timely drop-offs
• Provided professional and dependable customer service

Pharmacy Delivery Driver, Independent Contractor at Roadie (2025-01 – Present)

• Completed pharmacy and prescription deliveries with accuracy and confidentiality
• Maintained HIPAA awareness and proper handling of sensitive deliveries
• Managed time-sensitive medication routes and proof-of-delivery requirements
• Demonstrated reliability, route efficiency, and customer professionalism

Delivery Driver / Route Support at In Bloom Floral (2026-01 – Present)

• Delivered floral arrangements for scheduled and same-day deliveries
• Assisted with route organization during high-volume holiday periods
• Maintained professionalism and timely service for residential and business deliveries
• Supported logistics coordination and delivery scheduling

Medical Supply & Delivery Specialist at Home Care Delivered

• Delivered medical supplies and coordinated patient orders
• Maintained compliance with healthcare delivery procedures
• Worked directly with patients and healthcare-related logistics operations
• Ensured timely and accurate deliveries of medical products

Independent Contract Driver at Uber / Lyft

• Provided safe and professional transportation services
• Maintained excellent customer service ratings
• Navigated high-volume city and long-distance routes efficiently
• Managed scheduling and independent contractor responsibilities

High School Diploma – Collinsville Christian Academy (2004-06)

– Saint Louis College of Health Careers (2005-01 – 2006-12)