Natoscha Golightly

Senior Employee Experience, Talent, and Learning & Development leader with nine years of direct people leadership within two decades developing people and the systems that grow them; across education, healthcare, and enterprise talent.

Builds EX and L&D functions from the ground up: employee listening and engagement, leadership development, talent management, succession planning, performance management, and culture transformation. Translates workforce data into executive decisions (data storytelling), and brings a genuine, applied AI practice; Custom GPTs, prompt engineering, and Claude as a design partner. Open to Director and Senior Director roles, hybrid or remote, with travel.

Manager, Training & Development at CHRISTUS Health Plan (2023-01 – Present)

Built an enterprise Employee Experience and Learning & Development function from the ground up across five business lines; employee listening architecture, analytics governance, and executive reporting.

• Lifted retention from 67% to 71% and earned 85% average leader satisfaction by translating engagement and workforce data into executive decisions and action.
• Cut onboarding time 50% by redesigning enterprise onboarding into standardized, documented, measurable workflows.
• Reached 88% engagement-survey participation through a data-driven employee listening program using Glint; spanning annual, pulse, and ad hoc surveys.
• Owned employee recognition programming end to end using the Kudos platform; driving adoption, belonging, and culture health.
• Built and facilitated 9-box talent reviews; mapping performance against potential to drive succession planning and high-potential development.
• Designed and delivered leadership development for every level; built competency frameworks, career pathways, and performance management cycles.
• Led employee relations matters including investigations, conflict resolution, and terminations; conducted compensation research and proposed strategy.
• Built and led an EX and L&D team from the ground up; hiring, coaching, and developing team members across delivery, advisory, and analytics.
• Built and actively use Custom GPTs, prompt-engineered tools, and Claude to accelerate content development, personalize learning, and scale delivery.
• Influenced enterprise strategy through C-suite presentations; data storytelling that turned people metrics into decisions leaders acted on.

CTE Program Manager / Campus Administrator (Department Head) at Dallas Independent School District (2017-01 – 2023-12)

Led three departments and eleven staff across multiple campuses; direct, multi-site people leadership serving 600+ students annually.

• Coached and developed staff and leaders through performance management, advancement, and complex interpersonal situations; built professional development across multi-site settings.

Educator & Talent Development Roles at Education Sector (2004-01 – 2017-12)

Spent thirteen years developing educators, coaching campus leaders, and designing professional development; the instructional design and facilitation foundation behind every program built since.

MBA – University of the People

BBA – Baylor University