Natreece Anderson

Results-driven financial services professional with 20+ years of experience in claims operations, financial investigations, account reconciliation, payment research, dispute resolution, and escalated customer support. Proven ability to analyze complex account activity, identify discrepancies, review documentation, research transactions, determine appropriate resolutions, and maintain detailed case records. Experienced handling high-volume workloads while meeting accuracy, compliance, quality, and service standards.

Strong background collaborating with internal teams, business partners, and customers to resolve complex issues efficiently.

CUSTOMER SERVICE REPRESENTATIVE - LaSalle Network / Chamberlain - Oak Brook, IL

• Research and resolve complex customer account issues, discrepancies, transactions, orders, returns, and exchanges.
• Review account information and supporting documentation to identify errors and determine appropriate resolutions.
• Maintain accurate case documentation, customer records, and follow-up activities in a high-volume environment.
• Investigate unresolved issues and coordinate with internal departments to facilitate timely resolution.
• Manage multiple cases and priorities while maintaining accuracy, compliance, and customer-service standards.

SENIOR CLAIMS ASSOCIATE - Enova Financial - Chicago, IL

(2011-05 - 2022-08)

• Conducted detailed investigations of account discrepancies, payment issues, client disputes, and escalated financial concerns.
• Analyzed account activity, transaction history, and supporting documentation to identify discrepancies and determine corrective action.
• Reconciled financial accounts and coordinated account corrections to maintain accurate records and resolve customer concerns.
• Documented investigations, findings, resolutions, and account activity using Zendesk, Jira, and Workday.
• Managed complex escalations and communicated findings and resolutions to clients, business partners, and internal teams.
• Researched payment activity and account history to support accurate resolution of financial and servicing issues.
• Maintained compliance with company policies, quality standards, procedures, and applicable requirements.
• Trained and mentored team members on account management, conflict resolution, investigation, and customer communication.
• Originated and managed loan accounts while maintaining accuracy and adherence to established procedures.

CUSTOMER SERVICE REPRESENTATIVE AGENT - U.S. Cellular - Bolingbrook, IL

(2006-09 - 2011-04)

• Investigated account, billing, payment, and service discrepancies and determined appropriate resolutions.
• Analyzed account information and trouble tickets to identify issues and support root-cause resolution.
• Managed high-volume customer contacts involving account reconciliation, payments, and delinquent accounts.
• Documented investigations, customer interactions, account changes, and resolutions accurately.
• Collaborated with internal departments to resolve complex customer and account issues.

High School Diploma

Some College