Naushad Shakir

Transformational Quality & Operations Leader with 10+ years of experience driving organizational excellence, elevating quality standards, and leading high‑performing teams across large automotive and service environments. Proven track record of designing scalable quality frameworks, strengthening compliance, and improving operational performance through data‑driven strategy and cross‑functional alignment. Adept at building strong leadership pipelines, optimizing workflows, and influencing senior stakeholders to achieve enterprise‑level goals.

Recognized for strategic thinking, operational discipline, and leadership that accelerates continuous improvement and service excellence.

Supervisor - Group 1 Automotive - Houston, TX

(2012-12)

Provide strategic leadership for a team of 10+ quality control specialists, shaping performance standards, coaching future leaders, and cultivating a culture of accountability and operational excellence.

• Architect KPI and quality measurement systems that increased team productivity by 20%, strengthened defect detection, and improved decision‑making across service operations.
• Direct enterprise‑level quality audits, compliance reviews, and process evaluations to ensure alignment with organizational standards and regulatory requirements.
• Serve as a key liaison to service directors, QA leadership, and cross‑functional teams, driving resolution of systemic quality issues and implementing long‑term corrective strategies.
• Lead the development and rollout of standardized quality control procedures, reducing inspection time by 15% and improving accuracy across multiple service centers.
• Leverage Observe AI insights to elevate customer experience, refine coaching strategies, and strengthen service consistency across the organization.

Branch Manager Trainee - Hertz - Houston, TX

(2010-05 - 2012-04)

Directed daily branch operations and led a diverse team of customer service associates, ensuring operational continuity and high‑quality service delivery.

• Conducted performance evaluations, implemented coaching programs, and strengthened staff capabilities to support long‑term operational goals.
• Analyzed market trends and operational data to identify revenue‑growth opportunities, contributing to improved branch performance and customer retention.
• Built a customer‑centric culture that increased satisfaction ratings by 10% through improved service processes and team engagement.

Bachelor of Science - Anthropology - Illinois State University