Security Processing Specialist at Seneca Holdings (2023-05 – Present)
Managed identity verification processes, including PIV/CAC credentialing and HSPD-12 compliance for both applicants and staff.
- Executed applicant vetting and conducted investigative interviews to validate credentials, uncovering critical information for informed hiring decisions.
- Conducted comprehensive Intake assessment
- Performed background investigations and adjudicative determinations, documenting findings and recommending clearance outcomes.
- Coordinated with federal and interagency partners as security clearance liaison to effectively resolve adjudication issues and enhance collaboration.
- Applied threat awareness training to identify and escalate potential security risks during the vetting process.
- Maintained case file and records management protocols, ensuring accuracy and accessibility of investigative and personnel security documents for compliance and audit readiness.
- Conducted fingerprinting operations using SWFT for the federal government, ensuring accurate captures and secure chain of custody for biometric records.
- Interpreted policy and compliance requirements related to federal hiring and credentialing procedures
- Reviewed security forms SF-86 for derogatory information.
Security Officer at GardaWorld (2022-04 – 2023-05)
- Monitored surveillance cameras to detect disturbances and unlawful activities, ensuring prompt response to threats.
- Investigated suspicious activity to prevent potential threats and ensure safety.
- Removed trespassers and wrongdoers to enhance security and safeguard property.
- Controlled entry of vehicles and individuals to ensure compliance with security measures.
- Patrolled premises to uphold order and reinforce security presence among staff and visitors.
- Escorted visitors and vendors to ensure safety and compliance with access protocols.
- Responded to fire alarms and facilitated evacuations.
Field Route Supervisor at Guardian Services (2021-06 – 2022-01)
- Oversaw daily operations and team performance, aligning efforts with organizational goals.
- Supervised twelve concierge staff members, improving guest service quality and satisfaction.
- Traveled to residential properties to monitor day-to-day operations.
- Compiled daily reports on concierge performance utilizing GoCanvas software.
- Prepared weekly gas usage reports using Trackforce software.
- Inspected concierge staff uniforms and grooming daily to ensure professional standards.
- Assumed responsibilities of absent staff during call-outs to maintain service continuity.
- Performed diverse tasks to support team operations and streamline workflow processes.
Dispatch Supervisor/Security Officer/Security Processing Specialist at Professional Security Consultants (2014-07 – 2021-05)
- Facilitated communication between management and tenants to address concerns and enhance tenant relations.
- Supervised morning shift officers.
- Provided leadership and guidance to new officers.
- Reported all violations and suspicious activity to the Director.
- Maintained accurate records of incidents and violations to support security analysis and improve response strategies.
- Prepared and distributed barrament notices to inform tenants of violations.
- Responded to emergency and non-emergency calls.
- Assisted tenants with problem employees.
- Trained new officers on proper radio etiquette.
- Monitored fire alarm evacuations.
- Evaluated and analyzed applicant data for accuracy and completion.
- Entered pertinent information into automated databases.
- Conducted badge processing for employees, applicants, and contractors, including enrollments, issuances, card binding, ALTs, Certificate Updates, and Pin Resets.
- Updated employee profiles on the HHS Personal Identification Verification Portal.
- Compared employee profiles in AIMS to HHS records.
- Deescalated crisis situations.
- Performed fingerprinting for employees, applicants, and contractors.
- Conducted thorough verification of identity and citizenship documents for compliance.
- Edited employee or contractor accounts for accuracy.
- Ensured safety and compliance with regulations by overseeing security operations at Union Station.
Consumer Affairs Technician / Applications Technician at Federal Reserve Board (1995-10 – 2010-04)
- Resolved consumer complaints, improving satisfaction and trust among clients.
- Accessed the CAESAR database to retrieve necessary documents promptly.
- Reviewed and revised regulation booklets for accuracy and compliance with industry standards.
- Processed FOIA requests, promoting transparency and accountability.
- Supported functions within Consumer and Community Affairs, Banking, Supervision, and Regulation.
- Ensured the accuracy of leave reports for HR compliance.
- Revised standard operating procedures handbook to reflect current practices and ensure consistency.
- Scheduled appointments and meetings for the Director and Senior staff.
- Made travel and hotel reservations for the Director and Senior staff.
- Assumed responsibilities of the Senior Secretary desk during absences.
- Provided assistance to attorneys by drafting and editing correspondence.
- Communicated via email with staff.
