Dynamics 365 CE & Power Platform Consultant / Developer at IQVIA Inc (2024-05 – Present)
Scale: Delivery organization with 82 team members. Deliver complex Dynamics 365 Customer Service & Omnichannel enhancements as a consultant and hands-on developer (requirements → design → build → test → release).
- Own high-impact backlog items, including Custom Pages, embedded Canvas Apps, and advanced UI customization to improve agent productivity and case handling.
- Develop and maintain a code-based PDF Viewer / document rendering capability embedded in the Dynamics 365 user experience for read-only viewing scenarios.
- Implement client-side customizations (JavaScript/Client API) and server-side extensions (C# plugins) for validations, automation, and integration behaviors.
- Design and optimize Power Automate flows and migration from legacy CRM workflows with reliability, monitoring, and clear error handling.
- Collaborate across analysts, QA, and multiple development streams to standardize patterns and reduce production incidents.
Dynamics 365 CE & Power Platform Developer at Avilamb Inc (2023-07 – 2024-03)
Scale: Delivery team 60+ developers (approx.)
- Developed C# plugins and automation to implement complex business rules and validation in Dynamics 365 CE.
- Built Power Automate flows integrating DocuSign signing processes and automated storage of signed documents in SharePoint Online.
- Delivered Order-to-Cash CRM capabilities integrated with Dynamics 365 Finance & Operations, including plugins and workflows to support backend processes.
- Created low-code solutions with Power Apps/Power Automate to streamline business operations and reduce manual processing.
- Implemented integrations with external data sources and improved reliability through consistent error handling and supportability.
Dynamics 365 CE & Power Platform Developer at Redville GmbH (2022-04 – 2023-06)
Scale: Team size ~24
- Built a Canvas App to support product search and improve user experience for daily operations.
- Implemented Power Automate flows for approvals, SharePoint folder provisioning, and document upload automation.
- Delivered Model-driven app enhancements to simplify user work areas and ensure secure access via roles and privileges.
- Developed plugins, workflows, and web resources (JavaScript/HTML) to automate business processes and enforce data quality.
- Created console utilities for bulk data updates to support deployments and reduce manual remediation work.
Dynamics 365 CE Developer at apetito catering B.V. & Co. KG (2019-05 – 2022-03)
Scale: Team size ~62
- Developed integrations and console applications to capture and synchronize external data into Dynamics 365 CE.
- Configured and supported Dynamics 365 Field Service processes including work order management and driver resource scheduling.
- Implemented return-product processes and interfaces with external data sources to support end-to-end service workflows.
- Delivered CRM customizations using business rules and JavaScript to meet operational requirements.
MS Dynamics CRM / 365 Consultant / Developer at CGI Group Inc. (2018-09 – 2019-04)
Scale: CGI Canada (~11,000 employees); Sherbrooke Dynamics delivery team 100+ developers
- Built Dynamics 365 Business Process Flows to guide bank credit processes step-by-step and improve process compliance.
- Delivered entity customization and web resources; developed Web API components using JavaScript/jQuery.
- Implemented CRUD plugins to support Web API scenarios and customized ribbons and dependent option sets.
- Reconfigured system and entity auditing and performed ongoing maintenance of web resources.
- Built reporting solutions using SSRS for operational and compliance needs.
Microsoft Dynamics CRM Developer at Matzelsberger GmbH (2013-10 – 2018-08)
Scale: Core team size ~7; also supported client projects via contract assignments
- Upgraded Microsoft Dynamics CRM 4.0 to Dynamics CRM 2015 (on-premises), including adaptation of customizations and plugins to the upgraded platform.
- Delivered CRM configuration and customization (entities, forms, security roles, dashboards, workflows) to support client business processes after upgrade.
- Developed plugins to automate business actions and built SSRS reports for operational reporting.
- Designed and built supporting SQL databases for upgraded environments and executed data preparation activities.
- Managed integrations with SharePoint and web services to enable document management and external connectivity.
- Contract assignment highlight: seconded to an enterprise program for Credit Suisse CRM upgrade (Dynamics CRM 4.0 → 2015) within a multi-team delivery setup.
Application Developer at Bosch Rexroth AG (2011-04 – 2013-09)
- Performed testing and validation of electronic control units and supported installation and flashing of application software per customer specifications.
- Prepared statistical analysis figures in Excel and assisted evaluation and review activities in SAP.
- Contributed to documentation and manual creation for Excel VBA programs (screenshots and step-by-step descriptions).
