Neckia Anderson- Swaby

A detail-oriented and analytical benefits professional administration with demonstrated expertise in employee benefits administration, customer service, clinical documentation auditing, database management, policy and procedure development, process improvement, and data analysis. Proven aptitude for ensuring quality, accuracy, and compliance, minimizing costs and risks, and resolving issues. Leverages excellent communication skills to coordinate with clients, cross-functional teams, and senior leadership.

Serves as a key contributor to the ongoing success of an organization.

Benefit Analyst - TRINET - Dublin, California

(2021-01 - 2026-01)

Administered employee benefits programs (medical, dental, 401[k], LOA) by providing high-quality support to clients and worksite employees (WSEs).

• Resolved complex issues, processed benefits events, ensured data accuracy, and managed COBRA or compliance tasks within fast-paced HR environment.

Quality Analyst - VITAS - St. Petersburg, Florida

(2018-01 - 2021-01)

• Screened recorded calls to ensure high level of employee performance and superior quality of services for clients.
• Evaluated methods and procedures to determine how they could be improved.
• Calibrated, validated, and maintained call recording quality management tool.
• Managed internal EMR / EHR database.
• Ensured high level of confidentiality of sensitive information.

Admissions Coordinator - VITAS HEALTHCARE - Miramar, Florida

(2017-01 - 2018-01)

• Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Referred patients to appropriate healthcare services or resources.
• Explained policies, procedures, or services to patients, using medical or administrative knowledge.
• Managed internal EMR / EHR database.
• Verified patient healthcare and insurance benefits.
• Processed orders for home medical equipment.
• Maintained high level of confidentiality of sensitive information.

Social Services Assistant - REHABILITATION CENTER AT HOLLYWOOD HILLS - Hollywood, Florida

(2016-01 - 2017-01)

• Oversaw day-to-day activities for patients.
• Facilitated discharging patients from services.
• Interviewed patients and family members to compile information on social, educational, criminal, institutional, or drug history.
• Provided information or referred individuals to public or private agencies or community services for assistance.
• Explained policies, procedures, or services to patients, using medical or administrative knowledge.
• Kept records and prepared reports for owner or management regarding patients.

Youth Advocate - CHILDNET - Hollywood, Florida

(2013-01 - 2015-01)

• Maintained case history records.
• Assisted with hearings to address legal issues.
• Transported children to medical appointments, court appearances, therapy, and family visitation appointments.
• Served as liaison between students, homes, schools, family services, courts, protective services, doctors, and other contacts to help children who faced problems such as disabilities, abuse, or poverty.

Customer Service Manager - WINN-DIXIE - Hollywood, Florida

(1999-01 - 2013-01)

• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Directed and supervised employees engaged in sales and inventory, reconciling cash receipts or performing services for customers.

B.S. - Healthcare Administration / Billing and Coding - CITY COLLEGE (2022-01) Fort Lauderdale, Florida