Neelima A

Business Analyst and QA Automation Engineer with 4+ years of experience supporting Cisco Supply Chain Management transformation initiatives, with strong exposure to Product Lifecycle Management, BOM modeling, platform validation, tools landscape analysis, business process mapping, and cross-functional program execution. Experienced in partnering with global business and IT teams to analyze current-state processes, identify gaps, validate scalable solutions, and ensure enterprise supply chain platforms align with business goals. Skilled in translating business needs into user stories, acceptance criteria, validation scenarios, process documentation, and measurable quality outcomes.

Strong domain knowledge in Supply Chain Management, BOM, product lifecycle workflows, procurement and logistics processes, supply chain data validation, Test Lifecycle Management, and enterprise platform quality. Hands-on experience with AI-driven automation POCs, Cypress, Playwright, NeoLoad, Jenkins, qTest, JIRA, Confluence, SQL, and Snowflake.

Business Analyst & QA Automation Engineer - Supply Chain Transformation - Cisco Systems Inc. - Morrisville, NC

(2022-05)

Support enterprise-scale supply chain platforms and transformation initiatives within Cisco's Product Operations and Global Supply Chain environment. Partner with cross-functional business and IT teams to validate platform capabilities, improve business process quality, and ensure scalable solutions align with long-term supply chain objectives.

• Supported Supply Chain Transformation initiatives by analyzing business requirements, validating platform behavior, and ensuring alignment between business processes, technical implementation, and enterprise supply chain goals.
• Worked across complex supply chain modules including GQT, EDP, SSEG, TLM, and Combined BOM, with focus on BOM modeling, product lifecycle workflows, supply chain data validation, and business rule accuracy.
• Collaborated with global stakeholders across the US and India, including business users, product owners, development teams, QA teams, and IT partners to ensure successful delivery of supply chain platform enhancements.
• Performed current-state process analysis, requirement review, and gap analysis to identify business logic issues early in the delivery lifecycle, reducing BAT/UAT defects by over 30%.
• Validated complex Bill of Materials and lifecycle management workflows, ensuring business rules were correctly implemented across product data, supply chain modeling, downstream applications, and reporting processes.
• Supported business architecture activities by helping define functional flows, process dependencies, system behavior, acceptance criteria, validation scenarios, and end-to-end platform impact.
• Partnered with cross-functional teams to ensure platform enhancements were scalable, aligned with business needs, and supported long-term supply chain process improvements.
• Supported platform and tools analysis by reviewing application behavior, process gaps, system dependencies, and business impacts across supply chain workflows.
• Led business validation efforts for Test Lifecycle Management tools, ensuring software updates aligned with product lifecycle expectations, manufacturing standards, and operational requirements.
• Designed and executed advanced SQL queries in Snowflake to validate high-volume supply chain data related to BOM, inventory, procurement, modeling, and reporting accuracy.
• Spearheaded multiple AI-driven automation Proofs of Concept using Cypress and Playwright, improving validation efficiency for repetitive supply chain scenarios and large data sets.
• Developed automation strategies for regression and functional validation, supporting faster delivery cycles and improved platform stability.
• Conducted performance benchmarking using NeoLoad for high-traffic supply chain modules to validate application stability during peak business processing periods.
• Created and maintained test scenarios, validation evidence, defect reports, and business process documentation in JIRA, qTest, and Confluence.
• Worked closely with product owners and IT teams to clarify requirements, resolve ambiguity, prioritize defects, and support successful BAT/UAT execution.
• Contributed to stakeholder and leadership readiness by providing status updates, risk summaries, validation outcomes, and defect trend insights.
• Applied Shift-Left testing practices by reviewing requirements early, identifying gaps during design discussions, and improving downstream execution quality.
• Supported Agile delivery ceremonies including backlog refinement, sprint planning, sprint reviews, retrospectives, defect triage, and release readiness discussions.

Bachelor of Technology - Civil Engineering - GVPC Engineering College, Vizag, India (2021)