Neftali Torres

Service Manager at Chipotle (2020-05 – 2025-04)

Fostered a positive team environment, enhancing employee engagement and reducing turnover rates through effective communication and support.
Streamlined service processes, resulting in faster order completion and improved customer satisfaction scores across multiple shifts.
Coordinated training programs for new staff, ensuring consistent service quality and contributing to a noticeable reduction in onboarding time.
Analyzed customer feedback to identify service improvement areas, leading to actionable changes that enhanced overall dining experiences.

Sales Associate at Champs, Mays Landing (2022-06 – 2023-10)

Delivered exceptional customer service, enhancing client satisfaction and driving repeat business through personalized interactions.
Collaborated with team members to streamline inventory processes, resulting in improved stock accuracy and reduced discrepancies.
Analyzed sales trends to optimize product placements, leading to noticeable increases in sales performance and customer engagement.
Implemented a feedback system to gather customer insights, fostering product improvements and increasing overall sales effectiveness.

Sales Associate at Nike, Atlantic City (2025-05 – 2025-08)

Assisted customers in selecting products, resulting in noticeable increases in sales and enhanced customer satisfaction.
Collaborated with team members to maintain an organized sales floor, contributing to a more inviting shopping environment.
Executed daily inventory checks and restocking, ensuring product availability and reducing stock discrepancies.
Provided exceptional customer service by actively engaging with shoppers, fostering repeat business and loyalty.
Analyzed sales trends to suggest effective merchandising strategies, leading to improved product placement and sales performance.

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